Phacil, Inc. Customer Service/Help Desk(TII Deskside) in Washington, District Of Columbia20044

Customer Service/Help Desk(TII Deskside)

Location:Washington, DC

Req #:4455

of openings:1


Looking for a rewarding and challenging career with a dynamic, growing organization? Phacil is your answer. We have an immediate need for aTier 2 Help Desk Technician, to provide Desktop support to an important government customer in theWashington, DCarea.

Clearance Level:Secret or Interim Secret required to start

Daily Responsibilities:

  • Provides advanced technical advice and guidance on installation, adaptation, configuration or enhancement of Company technical products, programs.

  • Performs problem resolution on the telephone with users, walks the user through a series of steps to determine problem and classify level, priority and nature of the most complex problems. and systems.

  • Possesses a wide range of in depth skills and knowledge in computer hardware and software as well as networking systems in use at customer sites.

  • Provides expertise for the resolution of technical problems, troubleshoots products and modifies products to customer requirements.

  • Provides expert and second tier technical support for the installation and repair of complex systems and outages.

  • Reviews system and configurations to ensure successful implementation of services into production.

  • Maintains system stability through advanced troubleshooting, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time To Repair.

  • Partners with developers and engineers to reduce re-occurring incidents. Provides consultative assistance during off hours as needed. Provides training to customers.

​Certification Requirements:

ITIL v3 Foundation 2011 or ability to obtain within 6 months

MCSA or ability to obtain within 12 months

Degree & Years of Experience: Associate degree 2 years experience or equivalent experience in lieu of degree

Phacil is a leading employee-owned provider of mission-focused, results-driven technology solutions to the Federal Government. With consistent focus on technical excellence, exceptional contract performance, and quality results, customers have come to trust Phacil to solve their most complex challenges. Phacil’s diverse range of mission-focused solutions in Software Services, Systems Engineering, Integration & Operations (SEI&O), Cybersecurity, and Service Desk operations enables our team of over 800 technical professionals to effectively serve our customers throughout the U.S. and overseas.

Phacil continually strives for performance excellence as evidenced by corporate certifications, such as ISO 9001:2015 and ISO/IEC 27001:2013, performing certified ISO/IEC 20000-1:2011 and CMMI Maturity Level 3 (for both Development and Services) work on Contracts. Phacil has won numerous awards including the Coalition for Government Procurement's Excellence in Partnership and Tech Council of MD’s Contracting Firm of the Year, as well as rankings on Washington Business Journal’s Top Government Technology Contractors and CRN Solution Provider 500.

All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, protected veteran status, or disability status

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