AT&T Senior User Experience Researcher (UX Research) in Austin, Texas

Senior UX Researcher

About Our Team

You have the unique opportunity to be a part of a transformational team that will promote new process innovation within AT&T, through modern practices of design and design thinking methods. The Design Technology team acts as a startup inside AT&T. This highly talented team creates exceptional experiences and desirable products by uncovering the unmet needs of the customer as inspiration. In this high-paced, creative environment, we know that our people will make all the difference in our success. We need energy, curiosity and a relentless interest in creating the best customer experience!


As a UX researcher, you will:

  • Use your UX talents to research a diverse set of experiences and products for AT&T, both internal and consumer-facing. Projects may range from websites and mobile apps to chatbots and internal tools.

  • Conduct user research and use insights to advocate for customers, ensuring that their needs are properly understood and seriously considered by team members, business clients and product teams.

  • Provide creative thought leadership by defining innovative solutions that solve complex business issues and provide great experiences for customers.

  • Use storytelling, UX, and prototypes to compellingly convey the vision, flow, and features of products being created.

  • Collaborate with fellow UX designers, researchers, and other team members to generate ideas and get feedback on your ideas and work products.

  • Successfully work with developers, project managers, and other internal teams to ensure accountability and move your solutions into production.

  • Work on several projects simultaneously while meeting tight deadlines.

  • Demonstrate an understanding of business objectives and how to balance them with design and user needs.

Required Experience & Characteristics

  • Typically requires 3-10 years of experience across a variety of digital media.

  • Master of Science degree in Information Science, Industrial Engineering, Human Factors Engineering, Psychology, Computer Science, Quantitative Social Sciences, or equivalent experience.

  • Knowledge and experience with both qualitative and quantitative UX research methods.

  • Experience in concept ideation, design strategy, and digital prototyping. Must be comfortable with front-end development and prototyping tools, such as React, JavaScript, HTML, CSS, NodeJS, DialogFlow, Invision, Framer, and Agile development methods.

  • Knowledge or expertise in one or more of the following is a plus: visual design, data analytics, Python, R, machine learning, mobile applications, web applications, and messaging interfaces (and have the drive to always learn and experiment with new tools).

  • Entrepreneurial Spirit + Collaborative Drive: You’re excited to help us build the culture of our new team, a self-starter who is comfortable being proactive and you're eager to work with your teammates to make your designs better.

  • Systems Thinker with a Product Mindset: You’re great at wrangling complex problems and finding clarity and simplicity. You think strategically about any design challenge and seek to create holistic, compelling products that serve the end user.

  • Empathetic + Fun: You’re well-versed in user-centered methodologies and design thinking. You design for consumer needs first and foremost. Oh, and you’re great fun to work with.

  • Communication Skills: You have excellent communication, project management, and organizational skills. You’re able to tell compelling stories about your work to partners and team members.

About AT&T

The number one thing you need to know about working at AT&T: Our employees like being here.They come together to reach goals, celebrate wins, and make AT&T a fun place to work. We work hard and play even harder. Because with everything we do, #LifeAtATT is always an adventure.

At AT&T, diversity means promoting an environment of inclusion; one in which each individual is valued and every voice is heard. We recognize all differences – from race, gender, sexual orientation and religion to perspectives, physical and mental abilities, experiences and outlooks. We realize that diversity is more than the right thing to do – it's essential if we want to be successful in the global marketplace.


This position is located in Austin, TX.

Application Requirements and Instructions

Please submit a resume, cover letter, and portfolio.