RLH Corporation Front Office Agent in Baltimore, Maryland

  • Sell, register, and assign rooms to guests.

  • Promote hotel facilities and services.

  • Calculate bills, collect payments and maintain cash bank according to policies.

  • Post charges to guest accounts: room service, food, liquor and telephone.

  • The ability to achieve a monthly departmental loyalty program goal, through the promotion of the program.

  • Other duties as assigned or as needed to create Signature Moments for our guests.

  • Knowledge of basic accounting and city attractions.

  • Ability to make change quickly and accurately.

  • Typing and 10-key experience helpful

  • Demonstrated ability to multi-task and prioritize well to meet deadlines

  • Behaves with integrity, honesty and is open with guests and fellow associates.

  • Develops effective working relationship with fellow associates, managers, outside representatives and agencies.

  • There are times when you may have to deal with an unhappy person; you do need to know how to deal professionally, courteously and tactfully with the public and coworkers.

All your information will be kept confidential according to EEO guidelines.