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Franciscan Missionaries of Our Lady Health System Clinic Access Rep 1 - Float Pool in Baton Rouge, Louisiana

The Physician Group Clinic Access Representative is a front desk clinic position that is responsible for accurately registering patients in Electronic Medical records including validating patient information, verification of insurance coverage, collection of required payments and ensuring the patient's experience is best in class.

  • Monitors patient schedules and reviews accounts to determine the patient's financial responsibility on account balance and arranges payment plans to collect. Assists patients with access to government and community resources to enhance their access to health care services.

  • Accurately and efficiently registers patients in Epic; monitors and manages the flow of patients through the clinic utilizing initiative to ensure the patient experience is best in class.

  • Works closely with physicians, nurse practitioners and nursing staff to ensure that referrals to other providers/services/facilities are completed in accordance with payor requirements in a timely manner.

  • Facilitates the patient's access to information including but not limited to MyChart access. Actively supports clinic, hospital and health system initiatives related to improvement in the day-to-day operations.

  • Manages cash in accordance with established policies and procedures to ensure that payments are accurately credited to the patients' accounts and cash is maintained in a secure manner.

Position Requirements:

Experience 6 months experience in a customer service/front desk role or a graduate of a front office/medical office program. Bachelor's degree may substitute for experience.

Skills Professional demeanor, excellent customer service skills, ability to multi-task, critical thinking, demonstrated computer literacy, ability to learn and demonstrate proficiency in Epic during the introductory period.

Education High School Diploma or GED