Autodesk Manager, Customer Success in Boston, Massachusetts
Manager, Customer Success Location: Boston, MA- United States Job ID: 17WD25680
Position Overview How can you contribute to our team and our organization? Real Customer Success comes from the heart. The foundation of our culture is Customer First.
In this role you will be responsible for the leadership and management of a regional team of customer success managers (CSMs). The Manager, CSM will oversee a team of CSMs in a defined industry and be responsible for some pre-sales activity, post-sale account management and customer relationship development. You will play an active role in defining strategies that maximize our customers' return on investment and accelerate adoption of current and future Autodesk solutions.
Responsibilities People Leadership: * Leads a team of CSMs in the Americas to ensure success for some of our largest Named Accounts * Manages measurable criteria for success and assists in building organizational alignment * Demonstrates a "can-do" spirit, a sense of optimism, ownership and commitment * Provides useful real-time feedback and coaching to the team * Articulates a clear role and direction for the team * Ensures the availability and development of the talent needed to meet current and future organizational goals * Establishes and nurtures positive relationships with internal Delivery, Support, Product and Sales teams
Results Leadership: * Takes on tough challenges quickly and directly * Helps the team prioritize what is most important * Builds success plans in collaboration with Sales and Solutions Executives to align customer and Autodesk objectives * Ensures the team delivers services to customers according to published SLAs and initiates service improvement plans as required * Supports sales organization in positioning Customer Success offerings and provides weekly Customer Success forecast
Thought Leadership: * Champions new ideas, technologies and initiatives in the market * Creates an environment that support innovation and encourages the team to be come up with opportunities for improving the customer experience
Minimum Qualifications * 8 years of managing people and leading customer-facing organizations * Strong empathy for customers AND passion for revenue and growth * You re driven: No one needs to push you to excel; it s just who you are * Enthusiastic and creative leader with the ability to inspire others * A growth mindset that supports continuous learning and improvement * Ability to influence through persuasion, negotiation, and consensus building * Deep understanding of value drivers in SaaS business models * Strong financial acumen * Excellent communication and presentation skills * Prior consulting and customer success experience preferred * Relevant Bachelor s degree; preference for engineering or related degrees
About Autodesk With Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used. It s disrupting every industry: architecture, engineering, and construction; manufacturing; and media and entertainment. With the right knowledge and tools, this disruption is your opportunity. Our software is used by everyone - from design professionals, engineers and architects to digital artists, students and hobbyists. We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities. Our ultimate goal is to expand opportunities for anyone to imagine, design, and make a better world.
Job: *Customer Success & Services
Title: Manager, Customer Success
Requisition ID: 17WD25680