Children's Hospital Boston Per Diem - Patient Experience Representative (Solid Organ Transplant) in Boston, Massachusetts

47717BRTitle:Per Diem - Patient Experience Representative (Solid Organ Transplant)Department:Patient Services-NursingAutoReqId:47717BRStatus:Per DiemStandard Hours per Week:1 Shift:RotatingJob Posting Description:At Boston Children’s Hospital, success is measured in patients treated, parents comforted and teams taught. It’s in discoveries made, processes perfected, and technology advanced. In major medical breakthroughs and small acts of kindness. And in colleagues who have your back and patients who have your heart. As a teaching hospital of Harvard Medical School, our reach is global and our impact is profound. Join our acclaimed Inpatient Surgical Programs Unit and discover how your talents can change lives. Yours included.

The per diem Patient Experience Representative (10 South - Solid Organ Transplant/Surgical Programs) will be responsible for:

  • Providing administrative support for 24 bed inpatient surgical unit and covering on other two surgical units as needed.

  • Interfacing with patients/families and staff to triage requests for information and services.

  • Organizing medical records, information, materials and supplies.

  • Serving as liaison to resolve equipment, supply, cleaning and safety issues.

  • Accessing hospital and department systems to enter and retrieve information.

  • Monitoring daily operations and communicating with clinicians and/or supervisor to maintain efficient patient/visitor flow.

  • Responding to requests for information and assistance, and providing general office support as required.

  • Providing positive and effective customer service and contributing to teamwork within and between departments.

  • Performing various administrative functions to support the operations of Surgical Programs.

To qualify, you must have:

  • A high school level education. Bachelor’s degree preferred.

  • 1 – 2 years of previous work experience. 2-3 years’ experience in a hospital setting preferred.

  • The ability to interpret data and take appropriate action.

  • Excellent verbal & written communication, interpersonal, and analytic skills.

  • Excellent computer skills including Microsoft office.

*Must be available to pick up occasional shifts both during the week and on the weekends. Shifts are:

  • during the week: 7:00am-3:30pm and 2:30pm-10:00pm

  • during the weekend: 8:00am-4:30pm and 4:30pm-8:30pm

Boston Children’s Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Office/Site Location:Boston