Compass Group, North America OPERATIONS DIRECTOR in CHICAGO, Illinois

/We are Tradecraft Outfitters - leaders in delivering transformative craft coffee and tea experiences to restaurants, hotels, cafes, specialty grocers, foodservice operators, and offices. We bring choice and create experiences in the craft coffee and tea space by working with the best roasters and tea companies to deliver quality, innovation, performance and dependability. We value authenticity, local culture, people, craft, kindness and the inherent beauty of coffee and tea./

/We are a one-stop solution providing craft coffee and tea with the equipment, training, service and accessories needed to deliver memorable experiences./

Job Summary

Job Brief:

The Director of Operations will be the key implementer in rolling out top operational execution of Tradecraft’s expanding national presence. This role needs a unique set of skills that bridge the space between the Corporate Management and the execution of Brand strategy.

Key Responsibilities

  • Provides effective and inspiring leadership across the operation.

  • Possesses a deep understanding of the Corporate and Brand visions and conveys them through the way they conduct operations and lead.

  • Ensures that all company activities operate consistently and ethically within the mission and values of the Brand

  • Ensures performance metrics are achieved and provides solutions when opportunities are identified

  • Provides oversight of the national coffee, tea and draft inventory

  • Champions a continuous improvement plan for Brand operations

  • Coordinates facility and maintenance needs for the Tradecraft tasting rooms and training labs - including consistent cleanliness and organization

  • Partners with other DGMs to open up more Brand warehouse operations across the nation; assesses viability of facility, trains on SOPs for handling Tradecraft products, ensures all distribution KPIs are satisfactory while providing solutions for areas of performance opportunities

  • Works closely with Customer Solutions team to ensure operational excellence in execution

  • Continuing Education: maintains and develops a deep knowledge of coffee, tea and specialty food and beverages

Apply to Canteen / Tradecraft today!

/Tradecraft is a part of Canteen. a member of Compass Group USA/

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Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Req ID: 184780