Blue Cross and Blue Shield of Illinois, Montana, N Sr Infrastructure Service Delivery Analyst in Chicago, Illinois
Job Purpose: This position is responsible for handling 24x7 operations infrastructure support services of all non-production and production environments in the area of responsibility; handling the use of analytics to improve service, availability, and customer interactions; handling incident resolution and issues escalated by vendors; transitioning knowledge from design / build teams; handling operational vendor performance management.
Required Job Qualifications: * Bachelors Degree and 4 years in Information Technology OR Technical Certification and/or College Courses and 6 year Information Technology experience OR 8 years Information Technology experience.* Knowledge of ITIL v3 framework* Knowledge of ITSM systems* Knowledge of all Infrastructure technologies, including monitoring and event management technologies* Experience with UC/Collaboration and Executive Support, including mobile devices (laptops, tablets, handheld)* Experience with Mainframe and Mainframe Storage, including z/OS, CICS, VASM, - all other Mainframe technologies* Experience with Compute, DBMS, Storage, Middleware, including Server, OS, Virtualization, and Container technologies* Experience with Network, Voice, Call Center and Network (data and voice) technologies* Supplier management* Infrastructure domain knowledge* Continuous improvement* Incident management* Knowledge of required technologies (incl 3rd party solutions)* Problem Management / RCA* Customer service oriented* Adaptability and ability to introduce / manage change* Drive conflict management in high pressure situations* Performance / metrics-driven decision making
Preferred Job Qualifications: * Bachelor's degree in relevant field (IT, Engineering) or equivalent career experience* Oral/written communication skills
Location: IL - Chicago
Activation Date: Friday, June 8, 2018
Expiration Date: Saturday, July 28, 2018