Georgia Employer SENIOR COLLABORATION ENGINEER in Columbus, Georgia
Job Description: Job Summary: Responsible for engineering and/or analytical tasks and activities associated with areas within the telecommunications function (e.g., network design, topology, implementation, diagnostics or operations/user support). Responsible for the more complex work and assignments typically required of a Telecommunications Engineer. Job Duties & Responsibilities: * Monitors the operations of telecommunications network, its systems, hardware, and software. Troubleshoots and manages ticket escalation. * Provides technical support and maintenance for existing and new telecommunication services. The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Synovus is an Equal Opportunity Employer supporting diversity in the workplace. Required Education: Bachelor's Degree in Computer Science, Information Systems, or related field. Required Experience: 7 years of IT work experience in telecommunications and multi-platform environments with experience involving moves, adds and changes, fault isolation and resolution, and end-user support. Required Knowledge, Skills, & Abilities: * Broad knowledge of telecom systems, dial plans, switching architectures, telephony and wiring. * Basic understanding of distributed systems architecture and general knowledge of multiple technical disciplines. * Technical knowledge and aptitude in the areas of VOIP networks, network topologies, telecommunications (configuration and connectivity), network servers, applicable software, and troubleshooting techniques. * Ability to understand and assist in solving telecommunication problems or telecom network infrastructure issues. * Ability to effectively communicate with a broad base of end users. * Ability to effectively adapt torapidly changing technology and apply it to business needs. * Basic understanding of the enterprise business and business processes; awareness of business unit functions and cross-group dependencies/relationships. * Good judgment and analytically skills; as well as follow-up and organizational skills. Preferred Knowledge, Skills & Abilities: * Financial Industry Experience * CCNA Voice certified Employer's Job# 13297 Please visit job URL for more information about this opening and to view EOE statement.