Martin Marietta Customer Service Rep in Dallas, Texas
Recently debuting at #57 on Fortune magazine’s list of the 100 Fastest-Growing Companies in the world, Martin Marietta, a member of the S&P 500 Index, employs more than 8,500 employees at operations spanning 26 states, Canada and the Bahamas. A leading supplier of aggregates and heavy building materials, dedicated teams at Martin Marietta supply the resources for the roads, sidewalks and foundations on which we live.
At Martin Marietta, we are always looking for the best and the brightest, for people who have the potential to be the Company's future leaders. We are building on our foundation of success by selecting the finest people and helping them realize their potential. When you decide to build your career at Martin Marietta, you'll know what it's like to be respected, challenged and rewarded.
Under the immediate direction of Customer Service Manager, the Customer Service Rep is responsible for managing customer service and business needs within the assigned business unit.
Point of contact for customer projects, specific needs, on-site meetings, job site issues, and administrative processes for assigned customers
Coordinates internal resources, i.e. Sales, Orders, Technical Services, Scheduling and Credit and Collections
Services assigned and unassigned customers with concrete delivery scheduling, jobsite issues, resource dispatching and account issues
Develops and maintains relationships with assigned customer accounts. Will visit jobsites, customers’ premises and entertain customers (occasionally off hours) to develop a trusted partner relationship
Creates and processes job reports for assigned projects, including all mix design submittals
Coordinates and allocates resources to fulfill customer requests and provides technical services upon request
Coordinates communications with internal departments to meet customer and Company needs
Responsible for taking action, decisions on delivery, production, and fleet when customer variables occur
Enforces company fee structures and pricing within discretionary parameters
Maintains up-to-date understanding and first-hand knowledge of specific job site constraints, such as vehicle egress/ingress, operational time restrictions, wash-out locations, etc.
Reviews customers’ project specifications and makes recommendations on the use of mix designs and additional company proprietary products
Evaluates material sourcing and mix design specifications in order to designate primary and secondary delivery plant locations, and coordinates with Technical Services to ensure that each of the assigned project’s mix designs are made available to batch at both plants
Responsible for decisions concerning delivery commitments, production needs and plant capabilities
Assists with basic quality and service issues at the job site via phone and in person.
Supplies customers with product and delivery information
Responsible for learning all aspects of the Command Alkon/Command Concrete system
Other duties as assigned
Minimum Education and Experience
High School or GED equivalent required. B.A./B.S. degree in related field preferred
In lieu of a degree the incumbent can have 5 year’s experience in construction or logistics
Grade 1 ACI Certification preferred
Knowledge, Skills and Abilities
Work requires knowledge of assigned products and the understanding of Company plant operations processes and procedures, material suppliers, operations and customer job site requirements
Must have negotiation skills
Work requires good communication skills both verbal and written with preferred bilingual abilities
Work requires self-starter abilities and the ability to work without direction
Work requires creative thinking and problem solving skills
Work requires the ability to multitask and handle varied high pressure situations
Must have the ability to work in team environment to meet goals
Health Care Reimbursement Account
Dependent Care Reimbursement Account
Employee Assistance Plan
Paid Holidays and Vacation
401(k) with Company matching
Sickness and Accident – Short-Term Disability
Optional Long-Term Disability
Employee Life Insurance
Spouse & Dependent Life Insurance
Business Travel Accident Insurance
Direct Deposit Payroll
Educational/Tuition Assistance Plan
College Scholarship Program – for dependent children
Matching Gift Program
New Auto Purchase Discount Plans
We are an equal opportunity employer.
Qualified minorities, women, veterans and individuals with disabilities are encouraged to apply.
Requisition ID: 2018-3781
Division: Cement and SW RM Division
External Company Name: Martin Marietta, Inc.
External Company URL: http://www.martinmarietta.com/