Ally SAP Basis Administrator Lead/Manager in Detroit, Michigan

Position Description

The SAP Basis Administrator Lead/Manager is responsible for the planning, management and execution of the basis team's responsibilities supporting Ally's ECC, BW and Solution Manager SAP systems. This role requires both management of SAP basis team resources and hands on application project and run & maintain support.

Job Responsibilities

  • System Configuration:

  • Understanding the system requirements and architecting solutions.

  • Perform patch, add-on and SAP Note deployment

  • Database, kernel and platform upgrades

  • Monitoring & Support:

  • Support Month End, On-calls should be able to support weekend support and long hours.

  • Thorough knowledge of professional frameworks governing IT audits.

  • Liaise effectively with the internal and external audit team to ensure that changes in scope is agreed and that quality review work is performed at appropriate times in the audit.

  • Carry out debriefs with department managers to communicate the results of the internal audit reviews, and ensuring that the scale and scope of the deliverables resulting from audit recommendations are adequately understood.

  • Evaluating, monitoring and performing of corrective actions taken to address control weaknesses identified.

  • Review system administration standards of application portfolio on a continuous basis

  • Establish metrics for performance reporting. Track performance and ensure viability of service levels.

  • Oversee the planning and forecasting of service consumption, quality of service and business partner satisfaction.

  • Proactive system monitoring

  • Memory, Buffer management & tuning at SAP level

  • Ensure up to date DR testing is done on mission critical systems where applicable

  • Perform system copies

  • Provide technical guidance for team members.

  • Monitor System Backups

  • Monitor Source and Target System interfaces

  • Perform Archiving

  • Manage SAP GUI and Business Explorer desktop packaging and rollout

  • Troubleshooting:

  • Analyze issues (defects and enhancements) and provide estimates of time to perform a change from system perspective.

  • Performance Tuning

  • Interaction with Infrastructure teams for prompt actions on business, development & IT support team issues.

  • Document system defects and impact analysis

  • Project & System Enhancements:

  • Act as an interface between SAP BASIS teams and other special project teams.

  • Interface with the company Management and Functional SMEs to analyze functional requirements and implementation plans.

  • Ensure timely delivery of projects.

  • Coordinate SAP BASIS teams, projects, and plans to ensure priorities are addressed appropriately.

  • Provide input as needed on the system impact of enhancements and assist in the development of cost estimates for work requests.

  • Provide review on fine tuning, sizing related issues & needs.

  • Develop and refine technical designs and specifications that meet requirements and are integrated across process areas and technology solutions.

  • Review technical designs and lead technical projects

  • Ensure that application and configurations are transitioned into pre-production and production following established processes

  • Advise on future application/platform upgrades

  • Represent System Changes in Change Approval Board

  • Resource Management:

  • Ensure the various geographically dispersed SAP BASIS teams communicate effectively, as well as cooperate and support SAP systems.


  • Minimum 7 years of SAP BASIS support experience in a large-sized SAP environment

  • Experience in SAP production support on HP-UX and Oracle is a must.

  • Hands on experience in ECC & BW is mandatory

  • Hands on experience in Solution Manager -- Charm, CTS+, Service desk, Service Reporting, CCMS and E2E performance monitoring.

  • Unix Scripting

  • Ability to analyze performance issues with SAP ABAP code (such as analyzing long-running SQL or reports in SAP)

  • Good communication and documentation skills and availability to work with large team.

  • Ability to lead the project efforts and plan tasks independently

  • Ability to interact with and manage remote resources working in opposite time zones

  • Sound, up to date knowledge of Compliance standards / best practices and how to apply these within the Banking Industry.

  • Experience performing OSDB migration a plus.

  • Experience managing environments within AWS a plus.

Ally Overview

Ally Financial Inc. (NYSE: ALLY) is a leading digital financial services company and a top 25 U.S. financial holding company offering financial products for consumers, businesses, automotive dealers and corporate clients. Ally's legacy dates back to 1919, and the company was redesigned in 2009 with a distinctive brand, innovative approach and relentless focus on its customers. Ally has an award-winning online bank (member FDIC), one of the largest full service auto finance operations in the country, a complementary auto-focused insurance business, a growing digital wealth management and online brokerage platform, and a trusted corporate finance business offering capital for equity sponsors and middle-market companies.

Business Unit/Enterprise Function

Ally's Information Technology (IT) organization is focused on supporting and improving the position of our industry-leading business franchises through cost effective, innovative IT solutions, as well as overseeing critical functions that enable the day-to-day operations of the entire Ally Financial enterprise. IT is also responsible for the administration and execution of information protection, disaster recovery and IT risk management.

Total Rewards Information

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Plus, we have a flexible paid-time-off program including time off for volunteer opportunities. Ally's Total Rewards Program is designed to enrich your life at work -- and outside of it and includes:

  • Industry-leading 401K retirement savings plan with matching and company contributions

  • Wellness program encouraging healthy living with financial rewards

  • Flexible health insurance options including dental and vision

  • Pre-tax Health Savings Account with generous employer contributions

  • Pre-tax commuter benefits

  • Other work-life integration benefits including parental and caregiver leave, adoption assistance, backup child and adult/elder day care program, child care discounts, tuition reimbursement, LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs

Ally is an Equal Opportunity Employer

We extend equal employment opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.


Job Title: SAP Basis Administrator Lead/Manager

Company: Ally Financial Inc.

Category: Information Technology

BU Function: IT

Requisition ID: 18-5865