Georgia Employer COLLECTIONS STAFF SCHEDULER - DOUGLASVILLE, GA in Douglasville, Georgia
Job Description: Are you looking to make a real difference? The American Red Cross has a full time Collections Staff Scheduler position open in our Douglasville, Georgia office. In this role, you be responsible for coordinating collections staffing activities to ensure proper staffing for maintaining optimum productivity and quality donor care.Projects and coordinates resource requests so that each collections operation has staff and resources assigned in a manner that will assure success and/or be in accordance with agreed upon standards. You will maintain close working relationship with collections staff to make critical changes to the collections schedule. Qualifications - Associates Degree and a minimum two years related experience or combination of education and related experience is required. Excellent verbal and written communication skills. Effective organization skills and attention to detail is required. Excellent computer skills especially in the use of spreadsheet and/or databases are required. We are seeking a critical thinker that has excellent customer service skills. Knowledge of American Red Cross scheduling or staffing patterns preferred. Responsibilities 1. Schedule collections staff in accordance with booked drives and staffing assigned rules. May coordinate and select training sites. 2. Resolve scheduling conflicts while adhering to regional guidelines which may include scheduling staff required to be included in an on-call rotation and coordinating this particular collection staff on-call coverage. 3. May coordinate staff vacation approvals, sick leave and other time off request based on staffing needs and policies and procedures. Coordinates with staff supervisors on the process. 4. Generate staffing reports for management, as required. 5. Plans for rotation of staff for out-of-town, weekend and holiday operations. Balances workload among individuals and considers travel and overtime cost in the process. 6. Routinely monitor and identify critical scheduling related indicators and trends, communicating concerns to appropriate personnel. Schedule - M-F from 8a - 5p and there may be an occasional need to be on-call Compensation - $16-18 an hour The American Red Cross is a nonprofit organization that offers employees growth and development, team spirit and a comprehensive benefits package inclusive of health and 401K. *LI-POST Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee's professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.