Intuit Sr. Sales Productivity Analyst for Partner Sales in Fredericksburg, Virginia

Overview

This is a multi-dimensional role, Senior Sales Productivity Analyst, enabling Partner Sales teams to drive selling effectiveness through pipeline processes and tools, including Salesforce.com. In the current environment, the role supports domain knowledge of legacy CRM and sales tracking systems used to complete the full end-to-end (E2E) selling experience from the lead to opportunity to submitting the customer order. A knowledge of the Sales organization structure and culture is key to be effective in an ongoing highly fluid environment of systems and process change management. The candidate needs to be adaptable to operate in multiple systems and energized in helping sales consultants navigate help in processes and tool steps to be proficient.

The candidate will respond to system issues that the sales consultant or channel sales manager experiences and is knowledgeable of support technology teams needed to be effective at triaging an issue. Additionally, the candidate will navigate numerous “objects” within Salesforce to create effective dashboards and reports. The role will require tool administrative expertise in the area of pipeline management, understanding of sales motions and how to build out processes and reporting in these functional areas. The candidate will be able to flex from tactical to strategic activities daily.

Responsibilities

  • Experience supporting territory-based pipeline-driven sales teams; Inside and outside sales representatives that manage defined territories and / or geographies who move potential and existing customers through medium to long-term sales cycles.

  • Experience assessing, creating and implementing sales processes for the purposes of enabling accurate pipeline reporting and forecasting.

  • Ability to prepare sales reports and dashboards in Salesforce.com, MS Excel and other tools. Other tools like Tableau and Qlikview a plus.

  • Support will include both technical use as well as business process adherence to ensure consultant proficiency of ongoing monthly feature changes.

  • Works closely with front line sales leaders and fellow analysts to drive effective use of the system.

  • Manage and maintain reporting tools and handle ad-hoc Salesforce reporting requests.

  • Be the first line of support for resolving system outages; Support tier 1 level help with Enterprise Business Solutions and submit Help Desk tickets or escalation when CRM issues arise.

  • Excellent Communication (written and verbal) along with technical tools savvy, analytic and statistical skills.

  • Learn from and share best practices with the global Business Analysts community.

  • Participate in gathering requirements for new features and process enhancements.

  • Represent the sales team for process and tool enhancements to help prioritize needs.

  • Help drive process adoption with sales agents.

  • Work closely with the Sales and Marketing teams to manage the sales process & pipeline for maximum effectiveness & efficiency.

  • Ensure sales teams have appropriate reporting, dashboards, and analytics with high quality data.

  • Project management and other general activities to assist Sales management and teams.

Qualifications

  • 5+ year sales operations experience and a track record of success in a “hands on” sales operations role.

  • Advanced familiarity establishing and enforcing territory management, pipeline and funnel sales processes/motions and industry best practices.

  • Proven ability to define sales processes that improve efficiency & effectiveness.

  • Deep, recent experience (3+ years) with Salesforce.com; Administrator experience/certification a plus.

  • Advanced reporting/analytic, data, and Excel skills.

  • Familiarity with sales compensation and learning & development.

  • Familiarity with inside and outside sales motions.

  • Strong problem-solving and project management skills.

  • Strong written and verbal communications.

  • Strong leader with proven ability to influence executives and build strong teams in matrix environments.

  • Ability to quickly learn new technology.

  • Strong ability to pull business insights from complex data sets.

Approach:

  • You are a highly personable team player.

  • You thrive in a fast-paced environment.

  • You are very disciplined with the routine elements of your role.

  • You take pride in the quality of your work, paying great attention to detail.

  • You value learning from others and contributing to their learning as well.

  • You possess a high level of empathy for your internal customers, the sales team and your other business partners.

  • You take a consultative approach to discovering opportunities to improve sales workflows.

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