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Suburban Inns Banquet Server - Hilton Garden Inn Grand Rapids East in Grand Rapids, Michigan

Position: Banquet Server

Reports To: Banquet Captain Supervises:

Department: Food and Beverage FLSA Status: Non-Exempt

Revised: 10/5/17 Property: GRREB

Position Summary:

Responsible for meeting and exceeding the expectations of all guests. The Banquet Server is responsible for assisting in service, set up, and clean-up of all banquet functions. This is a fast-paced position that will involve constant guest interaction, while following local health department standards, Suburban Inns? Core Values, and Hilton standards, as well as going above and beyond to ensure that guests are 100% satisfied.

Essential Functions:

  • Report to work in uniform presented professionally, neat, and clean

  • Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued

  • Anticipate and meet the needs and expectations of our guests, then go one step further

  • Maintain knowledge of event menu items and their contents, as well as appropriate table settings and service ware and the correct preparation and garnishing methods

  • Ability to follow directions from banquet event orders

  • Responsible for set up, service, maintenance, and break down of banquet rooms

  • Ability to carry large and heavy trays on a continuous basis throughout a shift

  • Report needed repairs of unsafe conditions to supervisor

  • Respond quickly to requests from guests, supervisors, or management in a timely, friendly, and efficient manner

  • Practice ?clean as you go? techniques of service; keeping all banquet areas clean, neat, and supplied at all times

  • Maintain security of equipment, keys, and supplies issued each day

  • Exhibit regular and recurrent attendance records

  • Other duties as requested by management

Position Requirements:

Minimum Knowledge: Requires ability to interpret / extract information and / or perform arithmetic functions. May require typing, record keeping, or word processing. Good communication skills.

Formal Education and Job-Related Experience:

License, Training, and/or Certification Required: TIPS Certification (may be completed upon hire)

External and Internal Personal Contact:

Communications: Daily-Verbal & Written

Teamwork and Collaboration: This job is part of a formal work team within the department

Working Conditions and Physical Effort: Being able to lift up to 50lbs.

Stress Load: Regular exposure to stresses

Workload Fluctuation: The workload required to perform this job requires ability to adapt to change

Manual Skills: Some portions (10-50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations