Amazon Web Services Sr. Customer Solutions Manager, US Federal Civilian in Herndon, Virginia

Job Description

At Amazon Web Services (AWS) we are changing the future of IT. As part of the core AWS account team the Sr Customer Solutions Manager, will help our customers to arrive in the future. You will work across AWS teams and apply your technical and program management expertise to some of the most complex and challenging technology problems today.

Roles and Responsibilities

You will have the opportunity to work closely with AWS Federal customers as they work towards solutions that support Federal missions. Through collaboration with AWS sales, solutions architecture, software development and service teams you will help to deliver the best solutions with efficient use of resources and technologies. You will work with all stakeholders to define needs, identify appropriate resources, set goals, track and report progress, develop schedules, and communicate to all necessary parties. You will also assess risks, anticipate bottlenecks, provide critical issue management, balance trade-offs, and encourage risk-taking to maximize business value. You will evangelize on behalf of AWS and influence customers to allocate the appropriate resources to achieve their goals.

At AWS we value critical thinking, self-motivation, and the ability to deal with ambiguity. You should bring a cool head, solid technical background, be detail oriented, have excellent problem solving abilities, and be an exemplary communicator. You will leverage this unique skill set to influence your team’s decisions and help us drive secure and robust customer solutions. We love people who innovate, use data to make decisions, and can express themselves thoughtfully. We want you to be passionate about delivering a great customer experience, and love contributing to a team goal.

Amazon is an Equal Opportunity-Affirmative Action Employer-Minority/Female/Disability/Vet

Basic Qualifications

  • 10+ years leading complex IT programs with large-scale impact.

  • 2+ years of direct experience implementing AWS/cloud services.

  • 3+ years in a client facing role within a Federal Programs.

  • Demonstrated ability to work across cross-functional teams to deliver complex IT solutions.

  • Bachelor's degree in related field, or equivalent experience.

  • AWS Certification: either AWS Certified Cloud Practitioner or Certified Solution Architect, Associate. Must be willing to pass the Certified Solution Architect, Associate within the first year of employment.

Preferred Qualifications

  • Meets/exceeds Amazon’s leadership principles requirements for this role

  • Meets/exceeds Amazon’s functional/technical depth and complexity

  • A proven track record of being detail-oriented with a demonstrated ability to self-motivate and follow through on projects.

  • Ability to work with both technical and non-technical individuals.

  • PMP or related project management certification, or equivalent experience.

  • Experience with Agile methodology.

  • Effective written and oral communication with multiple levels of leadership involving both business and technical sides of the business.

  • The ability to deal with ambiguity and a changing environment, as well as a rapid work pace.

  • Maturity, judgment, negotiation/influence skills, analytical skills, and leadership skills.

  • Ability to credibly coordinate between project teams and customers to meet unique customer requirements.

  • Fluency and comfort with business applications such as Word, Excel and Project.

For more information on Amazon Web Services please visit:

“Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation”

Share this job

Job ID774377

CompanyAmazon Web Services, Inc.

Position CategoryProject/Program/Product Management--Non-tech

Company/Location (search) : Country (Full Name)United States