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PPD Customer Assistant Specialist - 10+ Months Temp in Horsham, Pennsylvania

Customer Assistant Specialist - 10+ Months Temp

Horsham, Pennsylvania, United States at https://ppdi.referrals.selectminds.com/jobs/4165/other-jobs-matching/location-only

Administrative Services at http://ppdi.referrals.selectminds.com/landingpages/administrative-services-opportunities-at-ppd-25

Sep 13, 2019Post Date

218Total Views

Provides high quality customer service to client customers including consumers, health care professionals (HCPs), and client personnel. Documents interactions according to PPD and client guidelines. Identifies adverse events (AEs) and product complaints (PCs). Processes fulfillment (e.g., mail, fax, e-mail) and performs administrative responsibilities as needed.

EssentialFunctions and Other Job Information:

·Provides high quality customer service to client customers including consumers, HCPs, and client personnel.

·Documents interactions according to PPD and client guidelines. Identifies AEs events and PCs.

·Maintains knowledge of policies and procedures including client products, SOPs, protocols, GCPs, and all applicable regulatory requirements.

·Processes medical information request (e.g., fulfillment) via e-mail; fax and regular mail.

·Performs line checks and system verifications, and generate reports.

·Performs other duties as assigned.

Minimum Required Education and Experience:

  • High school diploma or equivalent required

  • In some cases a second language may be required

Required Knowledge, Skills and Abilities:

  • Excellent organizational skills

  • Strong attention to detail

  • Ability to handle multiple tasks

  • Effective verbal and written communication skills

  • Excellent problem solving skills

  • Excellent English language skills (comprehension, speaking, reading and writing)

  • Excellent computer and keyboarding skills

  • Time management skills

  • Excellent interpersonal skills

  • Ability to work in a team environment and/or independently as needed

  • Demonstrate confidence and initiative

  • Flexibility

  • Excellent language skills (comprehension, speaking, reading and writing) must be demonstrated if the position requires languages other than English

PPD is an affirmative actionemployer that values diversity as a strength and fosters an environment ofmutual respect. PPD provides equal employment opportunities withoutregard to age, race, color, pregnancy, national origin, religion, sex, gender identity,sexual orientation, disability, veteran status or other status within any otherprotected group.

Additional Information

  • Requisition ID: 162247
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