United Airlines Supervisor - Hub Business Partners in Houston, Texas

We have a wide variety of career opportunities around the world — come find yours.

Airport Operations

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.

Job overview and responsibilities

Responsible for supervising vendor operations at assigned hub station. Supports the day-to-day relationships with vendors; interacts with vendors on operational issues and local integration. Outsourced areas of focus include: Cabin Appearance, Janitorial, Cargo, Fueling, Lobby Services, Unaccompanied Minor, Wheelchair, Security, Skycap, Bussing and any additional outsourced services as directed. Responsible for supervising station operations vendor performance; SOP compliance; regulatory compliance, and adherence to/administration of Service Level Agreements. Collaborates with cross-divisional leadership in definition of and resolution to vendor related problems/issues. Communicates regarding station specific and system driven changes including, but not limited to, flight schedules, seasonal planning, volume forecasts, SOP updates. Supervises Vendor Operational Safety programs and initiatives to comply with DOT, FAA, and corporate regulations. Maintains current understanding of scope of work and specific requirements for vendor contracts in subject areas to ensure that vendors are delivering what is required in accordance with the contract. Ensures compliance for financial administration and execution of contractual requirements. May also supervise tool rooms

Primary responsibilities include:

  • Supervises and Provides station subject matter expertise in outsourced lines of service including Cabin Appearance, Janitorial, Cargo, Fueling, Lobby Services, Unaccompanied Minor, Wheelchair, Security, Skycap, Bussing and any additional outsourced services as directed

  • Supervises the administration of vendor operational performance and adherence with United and governmental requirement

  • Performs local reconciliation process and makes sure it’s in compliance and administered for proper payment of invoices in accordance with contract elements

  • Participates in development and implementation of procedures designed to reduce costs or improve service quality provided by service partners; Serves as key stakeholder for any station supplier transformations

  • Tracks vendor performance within station and responsible for communicating to station leadership and Vendor Planning. May also supervise tool rooms

  • Communicates regarding station specific and system driven changes including, but not limited to, flight schedules, seasonal planning, volume forecasts, SOP updates

  • Participates in regularly scheduled performance reviews with suppliers to review performance against goals and Service Level Agreements

  • Responsible for reviewing customer and reliability metrics, setting locally required goals and developing a foundation for ensuring operational success

  • Supervises Vendor Operational Safety programs and initiatives to comply with DOT, FAA, and corporate regulations and provides aircraft damage and employee injury investigation support

  • Responsible for ensuring suppliers are complaint with all mandatory training requirements

Education/certification

  • High school diploma/GED or education equivalent required

  • Bachelor’s degree and/or equivalent work experience preferred

Knowledge/Skills

Required

  • Effective communication skills (verbal and written)

  • Performance management, problem solving, decision making and innovation are key skill sets

  • Strong Microsoft Office skills – (Excel, Word, Power Point)

Preferred

  • Fluent (read, write and speak) in Spanish

Experience

Required

  • Minimum of two years of experience in Airport Operations or related background

  • Experience in project management initiatives and working cross divisionally

  • Previous leadership experience

Other

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 62 Airport Operations

Function: Airport Management & Administrative

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled