Wyndham Hotels & Resorts Employee Dining Room Serving Attendant in Irvine, California

JOB SUMMARY

The Employee Dining Room Serving Attendant is responsible for assisting minor food preparation, serving, handling and storing food following all sanitation guidelines, and for maintaining the Employee Cafeteria clean and organized at all times. In addition this position is the Receiving Clerk which is responsible for receiving and/or issuing food, beverages, supplies, and operating equipment in accordance with established Wyndham’s policies and procedures. He/she is also responsible for ensuring that all products and services received are consistent with hotel quality standards and communicate all omissions and deviations to appropriate management.

QUALIFICATION STANDARDS

Education & Experience:

  • High School diploma or equivalent.

  • Related experience in a hotel or a related field preferred.

Physical requirements:

  • Flexible and long hours sometimes required.

  • Force frequently and/or 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.

  • Able to withstand temperature fluctuations in the working environment.

  • Able to stand during shift.

General Requirements:

  • Must be able to effectively communicate both verbally and written, with all employees and guests in an attentive, friendly, courteous and service oriented manner.

  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

  • Attend all hotel required training.

  • Maintain regular attendance in compliance with Wyndham Standards, as required by scheduling, which will vary according to the needs of the hotel.

  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag.

  • Comply with Wyndham Standards and regulations to encourage safe and efficient hotel operations..

  • Must be able to cross-train in other hotel related areas.

  • Perform other duties as requested by management.

  • Maintain a friendly and warm demeanor at all times.

  1. DUTIES & FUNCTIONS

  2. Fundamental Requirements:

  • Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

  • Ensures dining room setting and clears tables.

  • Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations.

  • Perform opening and closing duties according to work checklist

  • Be attentive of employee’s needs and assist in providing a pleasant dining experience for all.

  • Assist cook in the serving or preparing food, as needed.

  • Ensure overall employee satisfaction.

  • Performing other duties as assigned.

  • Must be able to convey information and ideas clearly.

  • Must be able to multi task.

  • Must be willing to cross train in other accounting or hotel-related areas.

  • Must be able to prioritize job functions in order to meet deadlines.

  • Notify ordering department when goods and/or services are received.

  • Secure goods in appropriate storage areas.

  • Handle incoming and outgoing packages according to company standards.

  • Maintain daily receiving logs for all products and services received.

Marginal:

  • Clean storeroom, receiving dock and work area as needed.

  • Attend training as required by management.

  • Perform other duties as requested by management.