Robert Half International Call Center Customer Service Representative in Irving, Texas
Job/Position: Call Center Cust Svc Rep IV
Job Start Date: 11/13/2018 Job End date: 5/15/2019
Job Duration: 6 months
Schedule: Monday-Friday 7am-8pm and Sat 8am-2pm Type: Contract / Contract to full-time Pay Rate: $15.00
Training: 4 weeks 8am-5pm than reg shifts range from 7am-11am start and Saturday.
Duties: Responsible for providing high quality telephone customer service to customers. Resolving customer inquiries, providing customers with account information, taking payments, reversing fee and finance charges as appropriate and per guidelines, researching customer problems that couldn't be resolved during initial contact, and assessing customer needs for other products and services and cross-selling other bank products. Calls will be monitored, and you will be coached based on those monitors. It is a detail oriented environment. There are strict attendance policies.
Qualifications: -Excellent customer service and communication skills. -Ability to quickly gain knowledge of all assigned products. -Ability to solve problems rapidly. -Good keyboard and PC skills using word processing and spreadsheet software. -Effective sales and referral skills. -Call Center experience preferred. detail oriented telephone demeanor.
Address City: Irving State: Texas Zip: 75038
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