Entergy Clerk Specialty Sr in Jackson, Mississippi
Clerk Specialty Sr
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Date: Dec 7, 2018
Location: Jackson, MS, US
Job Summary / Purpose
The position supports Entergy’s bill payment assistance programs and related social services agency outreach. As part of a small team, this person will share responsibilities for escalated low-income customer bill payment issues and The Power to Care donations processing. In addition, this individual interfaces with all levels of management and provides timely and accurate fund, bill payment and agency status reports.
Job Duties and Responsibilities
Negotiates pledges and accepts bill payment assistance from partner agencies on behalf of clients. Explains client account information to third parties acting as client advocates.
Develops transaction reports and coordinates remittances with Entergy’s Payment Processing.
Conducts technical training programs about the financial assistance web portal with Entergy’s partner agencies.
Maintains financial assistance administrator agreements and contracts.
Participates in community outreach and events associated with third-party bill payment programs.
Reviews and maintains accurate list of third-party bill payment agencies.
Manages logistics support and other projects as required by Corporate Social Responsibility.
Performs administrative duties within the department as may be required.
Performs data entry associated with specific work functions within the department and performs customer accounting transactions affecting billing and payments on customer accounts as examples.
Provides project assistance as directed by the department leadership.
Records Management Custodian responsibilities including file maintenance, reporting and compliance to internal and regulatory required records retention policies.
Must be willing to assume a storm restoration role and travel if necessary.
Minimum Requirements: Education
High School Diploma or Equivalent
College Degree a Plus
Minimum Requirements: Experience
5-7 years of relevant experience
Minimum Knowledge, Skills and Abilities
Outstanding attention to detail and proven data entry experience required. Experience working with low-income individuals and social service agencies a plus. Strong verbal communication skills. Written communication skills a plus. Strong computer knowledge required including proficiency in Microsoft Office: Excel, Access, Word and Outlook. Knowledge of CCS system is a plus. Proven ability to work independently and within a team.
Minimum Requirements: Certifications / Licenses
Must be EEI SASS test recommended
Primary Location: Mississippi-Jackson
Job Function :Skilled / Craft
FLSA Status :Nonexempt
Relocation Option: No Relocation Offered
Union description/code :NON BARGAINING UNIT-NBU
Number of Openings :1
Req ID: 84458
Travel Percentage :Up to 25%
An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the full statement.
One way that Entergy has found to identify and assess the abilities and skills needed for certain jobs is through pre-employment testing. If this position does require an EEI test, the type of test will be located under the qualifications section of the job posting. If you are invited to a test session, we strongly recommend you review and complete the practice test as well as review the testing brochure for your respective test. The test brochure will give you critical information on the test such as time allocated and Pre-employment Testing: numberof questions. Also, keep in mind that the actual test is timed; you should practice timing yourself while doing the practice tests. The practice test information and test brochures can be located by going to the EEI website, http://www.eei.org/practicetests ,LogonID: entergy, password: practice test (2 words).
In addition to EEItestingthere is also Fit-for-Duty testing which will identify and assess the abilities and skills needed for certain jobs. If this position does require Fit-for-Duty testing, the type of test will be located under the qualifications section of the job posting.
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Nearest Major Market: Jackson Mississippi
Job Segment: Clerical, Law, Records Management, Compliance, Data Entry, Administrative, Legal, Records
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