Customer Service Account Specialist

Employment Type

: Full-Time


: Retail


7 Month+ Contract
2 Positions Available

CorTech is seeking to hire a Customer Service Account Specialist for our client in Salt Lake City, UT!

Monitors status of all open orders to ensure timely delivery Provides customer service regarding order status and logistics issues Key decision-making activities include: whether to request a stock transfer order, to move a customer order to ship from another distribution center, or to request a later arrival date from the customer. Key point of contact for all customer supply chain activities Assists in the implementation of customer specific programs in conjunction with Sales/Marketing Analyzes customer service levels, in-stocks and, on-time customer measures Develops action plans to achieve service level goals. Works with carriers to expedite delivery of orders and determine correct disposition of refused product Works with billing department on confirmation of corrected invoice Coordinates the return of refused/discontinued product that insures the most cost-efficient freight rates Allocates product to customer orders in a low inventory situation to maintain high customer satisfaction and performance standards

PC literate in Microsoft Office suite of products
Knowledge of supply chain/logistics in a consumer products or related industry preferred
Ability to build effective working relationships across functional areas
Highly motivated; enthusiastic, energetic, capable of working in a fast-paced environment
B.S. or B.A. degree preferred.
Previous customer service, sales or supply chain experience


Organization :

Posted Date : 06/10/2020

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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