Help Desk Level 1/2 Technician

Employment Type

: Full-Time

Industry

: Miscellaneous



CHICAGO: Green Office Partner is hiring a highly skilled IT Support Specialist, for IT Help Desk and Client Support Functions.

Team contribution includes the implementation of software, connectivity and customer workflow functions.
Provide service as primary technical interface between Green Office Partner and the customer's IT Department for solutions application installation and support.
Responsible to develop and maintain customer relationships to ensure customer loyalty and satisfaction.
Provide technical expertise on offered products, industry-standard solutions and standard software packages.

This team member will be responsible for daily interactions with our clients, as it pertains to Software, Printer, Copier, IT and Solutions issues.
Team members will master and support all solutions offered, as well as the internal systems used to monitor our client base.
He/she will react to all client issues and utilize our systems to proactively monitor our clients' printer fleets, resolving issues before they become problems for some of the nation’s most prestigious companies.
He/she will continue to work with clients to make sure all devices and solutions are producing the desired results.
Client outreach and relationship building will be a big focus for this position.

Green Office Partner specializes in the service and support of HP and Xerox Imaging and Document Solutions and 3rd Party Solutions Partners.

Benefits:

  • Full-time Salaried Position
  • Health & Dental Insurance
  • 401K
  • Paid Vacation
  • Flexible work environment
  • A young & entrepreneurial culture
  • Career Advancement Path
  • Free gym membership in the building
  • This is a fast-paced and fun environment.
    Don't be surprised if you find yourself on a chartered bus en-route to a concert with our partners and customers!
  • Mileage will be reimbursed

Responsibilities:

  • Incoming Level 1 and 2 Service Triage
  • Expertly handle service tickets
  • Help answer incoming calls to the service hotline
  • Consistently follow up with clients on ticket status, next steps, progress, and resolution.
  • Ensure quick response times to client tickets
  • Identify sales opportunities and administer them to the Sales Manager
  • install print applications following GOP protocol, and possibly implement data collection and monitoring agents
  • Peripheral Support (Printers, Scanners, Faxes, Etc.)

Qualifications

  • Bachelor's Degree and/or equivalent work experience
  • 2+ years working in a technical support role; or equivalent combination of education and experience
  • Strong positive written and oral communications and presentations skills
  • Technical knowledge of Windows desktop clients and Windows Server OS, Microsoft Office products
  • Ability to provide technical support to computer users both on the telephone and face-to-face
  • Must be able to solve problems and develop new skills rapidly and with very little intervention or assistance
  • Stay abreast of current technology and trends
  • Must be able to lift printing equipment weighing up to 65 lbs.
  • Valid Driver’s License and access to a vehicle

Plus and Not a Requirement:

  • Experience with ECI e-automate preferred but not required
  • Xerox and HP hardware and application knowledge is a plus
  • Strong working knowledge of TCP/IP internetworking is a plus
  • Windows Server Scripting, LPD/LPR and Print Spooler experience is a plus

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