Wednesday, October 9, 2019
Our Personal Lines Customer Service Center is seeking an Agency Development Consultant to join our growing team to support the Northeast Region. Candidate must reside within 1-2 hours of our Worcester, MA headquarters.
The Agency Development Consultant position is designed to help agency owners drive growth in their business through leveraging the Hanover/Citizens Customer Service Center. As a dedicated consultant, this individual will work to gain local market knowledge in agency operations and have an opportunity to help agency owners reach their goals. The ideal candidate has a strong desire to coach, inspire, and change human behavior. This individual is a self-starter who builds relationships quickly. They possess previous business experience that they can draw on during agency consultation visits, using problem solving abilities to help agency owners establish and execute their goals and must have exceptional listening and communication skills.
This is a Full-time/Exempt role.
Acting with a high level of autonomy, manages across matrixed relationships, geography and multiple locations to achieve breakthrough business results for the agency and the company
Works with agents, state managers, underwriting managers and regional vice presidents to ensure plans align with state strategies
Develops Service Center plan by agency; monitors & manages account performance against plan, provides high level account oversight to maximize participation, operational efficiency, profitability, and customer satisfaction
Identifies marketing needs, growth, profitability, service, and expense opportunities
Directly assists Territory Sales Manager s (TSM) in the sales process
Often leads the work of small project teams
May formally train and mentor TSM s and Account Managers.
3-10 years insurance sales or insurance operations experience
Bachelor s Degree preferred but not required
Possesses and applies a comprehensive knowledge of agency operations and the CSC to the completion of difficult assignments
Ability to work independently and assist with guiding others on day-to-day matters
Excellent verbal & written communication skills able to credibly & effectively present too small to medium sized groups, gain consensus & agreement
Able to handle multiple and varied initiatives at works agile and adaptive to change
Competent project management
Understands revenue & profitability drivers- average premium, retention, loss ratio, combined ratio- cause & effect, relationships, dependencies
Proficient knowledge of underwriting guidelines, policies and forms
Proficient knowledge of state laws, rules and regulations
Proficient in MS (Word, Excel, Access, Word, Power Point etc.)
Ability to use a personal computer and other standard office equipment
Ability to travel as necessary
Ability to operate a motor vehicle
Ability to sit and/or stand for extended periods
Ability to work in a fast paced or stressful environment.
The Hanover values diversity in the workplace and among our
customers. The company provides equal opportunity for employment and
promotion to all qualified employees and applicants on the basis of experience,
training, education, and ability to do the available work without regard to
race, religion, color, age, sex/gender, sexual orientation, national origin,
gender identity, disability, marital status, veteran status, genetic
information, ancestry or any other status protected by law.
Furthermore, The Hanover Insurance Group is committed to
providing an equal opportunity workplace that is free of discrimination and harassment
based on national origin, race, color, religion, gender, ancestry, age, sexual
orientation, gender identity, disability, marital status, veteran status,
genetic information or any other status protected by law.
As an equal opportunity employer, Hanover does not
discriminate against qualified individuals with disabilities. If you
require a reasonable accommodation, as a candidate for employment, please
inform The Hanover Talent Acquisition office.
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