Pioneer Telephone IT Computer Tech in Kingfisher, Oklahoma

This job was posted by : For more information, please see: General Summary:The primary purpose of this position is to perform a variety of IT functions including installing, configuring, maintaining and upgrading Pioneer's corporate computers, networking equipment and software to ensure their performance and integrity. This position also assists the Server/Systems Administrator and technicians in troubleshooting corporate related issues.The normal hours for this position are 8:00 a.m. to 5:00 p.m., Monday through Friday, with occasional after hours and weekend duty.Essential Job Functions:Installs, configures, tests, maintains, monitors, troubleshoots and upgrades end user workstation hardware, software, networked peripheral devices, cabling and software products.Performs analysis, diagnosis, and resolution of complex PC problems, eradication of virus or malware and recommends and implements corrective hardware solutions, including off-site repair as needed on Corporate owned equipment.Receives and responds to Trouble Tickets, incoming calls or e-mails in a timely manner regarding end-user network, hardware or software problems; Engages appropriate vendor and Pioneer support in a timely manner to ensure quick and effective resolution.Assists Server Systems Administrator in the installation, maintenance/upgrade and troubleshooting of Pioneer's Corporate Servers, backup system, virtual infrastructure, Cloud Services and associated equipment.Monitors network and system activity, performance and reporting; applies troubleshooting skills to resolve problems as needed and reports issues that need to be elevated to the Server/Systems Administrator or Department Manager.Responds to after hour's emergency calls via rotating on call schedule and work extended hours and weekends.Assists with audits on computers, network equipment and licensing.Completes appropriate reports and records and forwards information to appropriate departments or personnel.Commits to maintaining a work environment that encourages positive employee relationships within the division and other departments to establish a climate of openness and trust.Exemplifies dependability standards through adherence to timelines and schedules.Commits to performing job duties in a manner that ensures a safe work environment.Willingly and cooperatively performs other related duties as assigned by management.Minimum Qualifications:High school diploma or equivalent.Must maintain a good driving record and a valid driver license.Must, at minimum, meet the Certification and Training requirements of the IT/Computer Technician I.Knowledge, Skills and Abilities:Knowledge of troubleshooting and repairing Windows Desktop Operating System.Knowledge of troubleshooting and repairing end-user computer hardware and internal components.Knowledge of managing Windows applications.Knowledge of anti-virus/anti-malware applications.Knowledge of basic networking.Knowledge, Skills and Abilities:Knowledge of networking principles, systems administration, IP, and security protocols.Ability to conduct research into network, hardware and software issues and products as required.Strong customer service orientation.High level of analytical, evaluative and problem-solving abilities.Highly self-motivated and directed.Ability to perform problem isolation and solving complex, multilayered system level customer issues.Skill in analytical thinking, problem solving and resolution. Skill in using mechanical and electrical power tools.Ability to read and interpret documents such as schematics, blueprints and follow manufacturer's procedures, regulations and company's best practices.Ability to evaluate, test, and repair equipment.Ability to prioritize, organize and work on multiple projects.Ability to adapt in a rapidly changing technical environment.Ability to meet dea dlines, perform under stress and achieve optimum results. Knowledge of company products/services, policies and procedures.Skill in using Microsoft Office applications.Skill in using office equipment such as a printer, copier and telephone system.Ability to maintain strict confidentiality guidelines in accordance with company policy.Ability to demonstrate dependability through good attendance and adherence to timelines and schedules.Able and willing to continue business skill development by attending seminars, conferences or training away from home for an extended time frame.