The Walt Disney Company Disney Hospitality Leadership Program - Park Ops Mgmt Intern, Sp 2019 in Lake Buena Vista, Florida

Disney Hospitality Leadership Program – Park Operations Management Internship – Spring 2019

We Are…

We deliver the best theme park experience in the world. Our theme park operations management interns oversee a theme park operation with an emphasis on Guest service and courtesy, safety, efficiency, and show elements. Our team takes delight in ensuring that the magic of Disney shines through for all of our guests to enjoy our entertainment offerings, enabling Guest satisfaction and financial success. Our operating areas include Attractions, Custodial, Main Entrance Operations and Transportation.

Responsibilities : Your Role…

Attractions and Transportation : Monitor operations which may include complex, technical ride vehicles and systems, and operating procedures and ensure optimal efficiency measures. Respond to downtimes and manage any unanticipated operational issues. You are also responsible for evacuations and may respond to escalated Guest concerns.

Custodial : Ensure Guest and Cast Member locations are show ready and cleaned to standards. You will work closely as a team to accomplish daily service of Guest-facing and Cast-facing areas. Develop, coordinate and inspect daily assignments to ensure proper service is provided in a timely manner. You will also partner with leaders from other lines of business as well as vendors to ensure exceptional service.

Basic Qualifications :

You Are:

  • A self-starter who enjoys making day-to-day operational decisions in line with Guest, Cast Members and Financial expectations.

  • Able to foster, build and maintain relationships to best communicate and interface with Guests, front-line Cast Members, partners, vendors, leaders and peers in other lines of business as a point-of-contact for day-to-day operations.

  • Empowered to inspire, recognize, monitor performance, coach and develop front-line Cast Members from different cultures, backgrounds and styles.

What You Bring to the Role:

  • Minimum one year demonstrated leadership experience

  • Knowledge of the theme park industry and a passion for delivering an outstanding service experience

  • Demonstrated problem solving and decision making skills

  • Demonstrated strong written and organizational skills with attention to detail

  • Proven ability to function effectively in a team environment

  • Demonstrated strong computer proficiency within a Windows environment

Preferred Qualifications :

Preferred Training/Education:

  • Demonstrated multilingual skills, particularly Creole, Portuguese, Spanish and Vietnamese

Required Education :

  • College Junior, Senior, or Graduate level student

Company Overview :

Additional Information :

Internship Eligibility:

  • Must be enrolled in a college/university taking at least one class in the semester/quarter (spring/fall) prior to participation in the internship program OR must have graduated from a college/university within the past six (6) months OR currently participating in a Disney College Program or Disney Professional Internship

  • Must be at least 18 years of age

  • Must not have completed one year of continual employment on a Disney internship or program

  • Must possess unrestricted work authorization

  • Must provide full work availability

  • Must provide own transportation to/from work

  • Current Active Disney cast members must meet Professional Internship transfer guidelines (for Walt Disney World cast members this is no more than four points and one reprimand in the last six months; for Disneyland cast members this is six months of consecutive service and a performance record clear of any disciplinary issues (warnings, suspensions, etc.) for at least six months)

Program Length : The approximate dates of this internship are either January 2019 through June 2019 or January 2019 through January 2020 . Interns must be fully available for the duration of the internship.

Housing : This Internship is located the Orlando, FL area. Participants must provide their own housing.

Required Materials :

  • Résumé (outlining all of your required qualifications)

  • College transcripts (official or unofficial)

To upload your transcript:

  • Log into your dashboard at http://disneycareers.com/en/my-dashboard/

  • Click the second tab "Applications"

  • Select "Submitted Applications"

  • Click on the title of the position for which you would like to attach the transcript

  • Click the "Add Files" button

  • Under what do you want to add, select Transcript

  • Be sure your document is titled in this format: FirstNameLastNameTranscript

Recommendation – Print This Role Description : Strong candidates may be invited to complete a phone interview. We strongly encourage applicants to print a copy of this role description so they can refer to it in the event they are selected for a phone interview.

Job ID: 583405BR

Location: Lake Buena Vista,Florida

Job Posting Company: Disney Parks & Resorts