Gallagher Claims Operations Processor in Las Vegas, Nevada

Company Overview:

Gallagher Bassett is the premier provider of global claims services, dedicated to exceptional customer service and demonstrably superior outcomes. GB helps people, teams and businesses overcome adversity and loss through the guiding expertise of over 5,000 claims professionals, all committed to going beyond expectations in the continuous pursuit of a better way.

Position Summary:

A Claims Operations Processor is responsible for correctly entering incoming check payment vouchers to claims within a specified time frame as well as ensuring return to sender checks are mailed to the correct address.. A fast paced check processing environment to include identifying, resolving and entering data pertaining to claims information and payment concerns. This person will be responsible for projecting an exemplary company image through positive interactions with team members and business partners. Additional responsibilities include handling various types of incoming mail to include various media, checks and other claim related items.

Essential Duties:

  • Researching claim notes to gather correct data that corresponds to incoming recovery checks.

  • Mail checks to appropriate clients or claimants per instructions from Resolution Managers.

  • Demonstrate superior reasoning skills while exhibiting quality towards data entry in generating recovery vouchers.

  • Prevent and defuse production of errors through research, exploring alternative solutions and follow up to ensure a successful resolution for each incoming check.

  • Upload documents from media received through centralized mail processing to the correct claim file.

  • Investigate claim information to appropriately determine the correct mailing addresses for return to sender checks.

  • Forward appropriate letter to client/claimant for specific situations.

Required:

  • High school diploma

  • Minimum of 1 year of customer service experience

  • Strong typing and basic computer skills

Preferred:

  • Working knowledge of MS systems, i.e., MS Excel, MS PowerPoint, Outlook and MS Word

Work Traits:

  • Good verbal communication skills

  • Maintains a high level of professionalism with clients and establishes a positive rapport with every caller

U.S. Eligibility Requirements:

  • Interested candidates must submit an application and resume/CV online to be considered

  • Must be 18 years of age or older

  • Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation

  • Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization

  • Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure

Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.

Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, color, religion, sex, age, veteran status, disability, national origin, or any other legally protected status. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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Job: Client Service/Account Management

Organization: Corp - HO Managed Expenses

Title: Claims Operations Processor

Location: Nevada-Las Vegas

Requisition ID: 50679