JPMorgan Chase Storage Refresh Associate in Lewisville, Texas

Our Global Technology Infrastructure group is a team of innovators rewarded with innovators who love technology as much as you do. Together, you'll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You'll work in a stable, resilient and secure operating environment where you—and the products you deliver—will thrive.

As a member of the Infrastructure Support team, you'll play a big part in providing end to end infrastructure support that make it possible for us to provide service to our customers, clients, and businesses around the globe each and every day. In this role you'll call on your experience in compute and data center technologies to deliver reliable infrastructure. As a team, you and your peers will be responsible for service improvements and driving operational stability and reliability in a Site Reliability Engineering (SRE) operating model. And while you will be part of a tight-knit team of professionals who share your passion for technology, you'll also gain access to the best minds in the business—both as part of the JPMorgan Chase & Co. global technology community, and through our partnerships with some of the most important tech firms in the world.

Responsibilities:

  • Participate in all aspects of the change process for refresh projects including: execution, workflow management, escalation, and planning.

  • Participate in major change events ensuring planning, pre-checks, and execution are addressed leading to successful events.

  • Provide documentation of processes involved with support duties and contribute to the knowledge database.

  • Develop and support routine operational activities with automation

  • Work closely with peer teams to deliver high availability and optimum performance for customers

  • Change execution during weekend shift which is where the highest volume of complex and time sensitive production change is executed.

Qualifications:

This role requires a wide variety of strengths and capabilities, including:

  • Proficient in the following areas:

  • Technological, Organizational and/or Operational change management

  • Risk and Controls

  • Partnership and Influence

  • MS Office suite of applications

  • Ability to articulate to more experienced management a technical strategy in clear, concise, understandable terms

  • Strong verbal and written communication skills

  • Thinks creatively to deliver solutions through continuous improvement

  • Ability to adapt to a dynamic work environment

  • BS/BA degree or equivalent experience

The following are a plus:

  • Server hardware and storage technologies (SAN/NAS)

  • VB scripting

  • Programming or scripting language - Shell, Python or PERL

When you work at JPMorgan Chase & Co., you're not just working at a global financial institution. You're an integral part of one of the world's biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.

At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.