Marriott Franchised Associate Director of Events & Catering in Lincolnshire, Illinois

Job Number 18001YQP

Job Category Event Management

Location Lincolnshire Marriott Resort, Lincolnshire, Illinois VIEW ON MAP

Brand Marriott Hotels Resorts /JW Marriott

Schedule Full-time

Relocation? Yes

Position Type Management

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Thank you for your interest in this position. It is a job opportunity with one of Marriott International’s franchisees.

Please apply via email: rachel.nerby@chicagomarriottlincolnshire.com

Additional Information: This hotel is owned and operated by an independent franchisee, Bricton Group, Inc. (The). The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Job Description:

Solicit and contract local catering only functions while maximizing the banquet space to meet and exceed catering revenue goals. Position is responsible for contracting and executing local catering business.

Current Market is: Corporate groups less than 10 rooms per night, Golf outings, Holiday Parties, Proms, Formals, Dinner Theater, Birthday & Anniversary events and Military.

Provide leadership and direction to the team of event managers to grow and to drive revenues. The Associate Director of Events & Catering works with the DOE to assist the management and leadership of all aspects of the Event Management department in accordance with company and brand standards. Assists in the coordination of details and menus for clients' functions and maintains budgeted revenues through solicitation/upselling of business. Ensures the highest level of service by training and developing staff and executing the requirements of events based on standards. Responsible for achieving and maintaining guest and employee satisfaction loyalty.

As a department leader, maintains accountability for achieving revenue goals, guest and associate satisfaction and overall financial resort performance.

Recommends program and procedural changes.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential duties andresponsibilities include the following (other duties may be assigned):

  • Solicit, negotiate and book new and repeatbusiness through efforts (outside sales calls, telemarketing, mailings,networking, etc.) while maximizing banquet space to meet/exceed revenue goals.

  • Execute a territorial marketing strategy tocapture the maximum amount of revenue and meet and ideally exceed sales goals.

  • Maintain up-to-date knowledge of corporate andhotel procedures, products and competition, including their strengths andweaknesses, to continually improve sales strategies and achieve goals.

  • Verifies that property implements a seamlessturnover from sales to operations and back to sales while delivering highquality service.

  • Effective resolution of guest issues that arise

  • Implement the brand’s service strategy andapplicable brand initiatives in all aspects of the sales process. Drivescustomer loyalty by delivering service of excellent throughout each customerexperience.

  • Achieves and exceeds catering goals by up-sellingeach business opportunity

  • Interacts effectively with sales, kitchen,vendors, competitors, local community, catering associations and other hoteldepartments in order to maintain guest satisfaction.

  • Executes exemplary customer service to drivecustomer satisfaction and loyalty by assisting the customer and monitoringtheir satisfaction before and during their program or event

  • Professional and positive communication to bothguests and fellow employees.

  • Participate in communication and professionalorganizations to maintain high visibility and promote sales.

  • Perform special projects and otherresponsibilities as assigned.Participate in task forces and committees as required.

Job Requirements:

  • Ability to manage and direct staff.

  • Catering Sales in hospitality industry for aminimum of 4 years

  • Ability to handle multiple customer andoperational demands with a high degree of professionalism, operating often withtime sensitive deadlines.

  • Ability to operate independently and with a highdegree of autonomy requiring excellent time management skills andself-motivation.

  • Hotel product and industry knowledge, i.e.,staffing, operations, safety, security, structural, terminology, fire, policeand health codes, hotel policies, city ordinances.

  • Quantitative processing of data via officemachine equipment, mathematical computations and analytical skills necessary toaccurately determine and communicate financial, forecasting and spaceutilization calculations.

  • Proficiency in the use and operation of computersystems with the ability to navigate efficiently through Microsoft Word, Excel,Access, CI/TY, Market Vision, Internet, CMX and MGS.

  • Ability to read, write and speak the Englishlanguage to fully comprehend guest requests, memos, proposals, generalcorrespondence and similar written materials.

  • Possess a good conceptual understanding ofelectronic devices and the ability to operate such items as copy machines, LCDprojectors, microphones, computers, portable radios, etc.

  • Interpersonal skills to provide overall guestsatisfaction.

  • Ability to work under pressure and deal withstressful situations during busy periods.

  • Assist the DOE with the human resources in thedepartment in order to attract, retain and motivate the employees; hire, train,develop, empower, coach and counsel, conduct performance reviews, resolveproblems, provide open communication vehicles, discipline and terminate, asappropriate.

This company is an equal opportunity employer.

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