Randstad VoIP Technician in Long Beach, California
location:Long Beach, CA
date posted:Friday, March 9, 2018
Our client is in need of a VoIP Technician on a contract basis.
Under general supervision, responds to user complaints to resolve problems associated with the organization's telecommunications networks (voice and/or data).
Diagnoses problem source through discussions with users.
Coordinates with internal telecommunications support and operations and with vendors to resolve problems.
Follows up with users to ensure problem resolution, and develops supporting documentation of all activities.
Essential Functions :
Participate in IT Operations on call as needed to supplement 24x7 support ?
Take ownership of all assigned tickets and drive to resolution; researching and escalating to a vendor as necessary. ?
Working through tickets with a sense of urgency to ensure issues are resolved in a timely manner.?
Keep up to date with new technologies in order to provide support as new products are released ?
Adhere to change management policy for the organization. ?
Perform Adds/Changes/Deactivations of individuals, agents, skill groups and teams ?
Reset of passwords on the covered applications ?
Add new Agent Desktop Settings ?
Provide Cisco TAC VoIP support:
o Receiving and resolving complex issues to meet customer needs
o Using debugging tools to analyze problems and identify solutions
o Troubleshooting issues with customer on support calls ?
Provide excellent customer service to all of our internal support customers ?
Configuration of IP phones for call center agents/business users ?
Configuration of CUPC accounts ?
Configuration of Meeting Place accounts ?
Configuration of other devices within call center supporting applications
Strong analytical, conceptual and problem-solving skills ?
Proficiency in MS Excel, PowerPoint and Word ?
Ability to work in a high-paced environment. Ability to prioritize and multi-task ?
Ability to work with other functional areas to address ad solve problems ?
Ability to interact with internal customers to define, analyze and deliver requirements ?
Knowledge of IP Phones, Voice Gateways and other endpoints ?
Excellent customer service skills ?
Excellent verbal and written communication skills ? ?
Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)
Ability to establish and maintain positive and effective work relationships with coworkers, clients, members, providers and customers
0-2+ years of experience Working knowledge of VoIP technologies or equivalent work experience in a similar position
Knowledge of technical aspects of telecommunications equipment and transmission.