United Technologies Corporation Operations Supervisor - North Atlanta in Marietta, Georgia

Job ID: 76654BR

City: Marietta

State: Georgia

Country: United States

Category: Aftermarket & Sales

Job Type: Full Time

Description:

UTC Climate, Controls and Security is a leading provider of heating, ventilating, air conditioning and refrigeration systems, building controls and automation, and fire and security systems leading to safer, smarter, sustainable and high-performance buildings. UTC Climate, Controls and Security is a unit of United Technologies Corp., a leading provider to the aerospace and building systems industries worldwide.

Carrier Commercial Service has an opening for an experienced HVAC Commercial Operations Supervisor for our Atlanta, GA, location.

The ideal candidate for this role will have the ability to leverage technology to enhance communication and operational efficiency of the service branch.

RESPONSIBILITIES:

  • Book, plan, schedule and create work orders for preventive maintenance, repairs, start-up, warranty, and modernization

  • Administer service contracts to optimize profits, verify obligations are met, ensuring customer satisfaction and retention

  • Create and review preventive maintenance analytics reports to maximize technician efficiencies

  • Present operational metrics to leadership quarterly and annually

  • Dispatch technicians to service calls while ensuring scope of work and time requirements are well communicated

  • Train technicians on utilization of tech device apps in the field

  • Meet with customers to train, discuss and review customer portal

  • Co-host or host technician safety training and update technicians on new safety procedures

  • Assist leadership in driving on time, within budget completion of service jobs

  • Meet weekly, monthly and quarterly invoicing and receivable deliverables

  • Assist leadership with the resolution of customer billing disputes

  • Procure parts for scheduled maintenance, repairs and emergency service calls

  • Proactively monitor, pursue and sell field service repair opportunities in an effort to ensure pull through revenue goals are met

Qualification:

  • 6-10 years relevant HVAC service industry experience

  • Commercial HVAC equipment knowledge and terminology.

  • Working knowledge of Salesforce.com, Service Max, SAP-S4,

  • Power Point, Power BI, MS Office

Education:

  • Bachelor's degree in Business Management or Engineering preferred

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Qualification:

  • 6-10 years relevant HVAC service industry experience

  • Commercial HVAC equipment knowledge and terminology.

  • Working knowledge of Salesforce.com, Service Max, SAP-S4,

  • Power Point, Power BI, MS Office

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.