Citizens Bank Senior Business Systems Analyst in Medford, Massachusetts
The Senior Business Systems Analyst leads and coordinates BSA colleagues in the development of functional specifications for major systems and applications and/or bundles of smaller systems and applications. Interfaces with BAs to ensure that functional specifications capture business requirements and aids in the translation to technical requirements.
Responsible for maintaining functional and non-functional specifications in a portfolio of systems/applications designed to meet business requirements throughout project and program lifecycle.
Formulates and defines system scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements
In conjunction with the Business Analyst, solicits and documents the functional specifications to assist the Solution Architect in the design of technical structures based on the existing standards and processes to meet business requirements.
Provides strategic support for the BSA to document and appropriately captures functional specifications according to organization process in alignment with overall Change Framework and IT Operating model.
Provides integrated systems analysis within their domain and identifies how application/systems interact to support business processes
Liaise with the Solution Architects, Application Developers and Testers to ensure they understand the functional requirements of the systems
Configures system settings and options to ensure business requirements are fulfilled
Manages project tasks assigned within scope, quality and timeframe allocated with PM supervision
Identifies and record risks, issues, dependencies and assumptions in accordance with project standards. Agree escalation level with Project Manager, and then manage those assigned through to resolution including updating project risks and issues logs.
Deputize for the Project Manager where required.
Minimum 4 years of previous experience as a Business Systems Analyst (including technical/requirements development)
Experience with PEGA, Preferably with PEGA Smart Dispute System
Basic understanding of project management techniques/methodologies
Advanced understanding of business and business systems analysis including elicitation, problem analysis, requirements specification, modeling and business process analysis
Competent use of Microsoft Office applications to include Microsoft Project, Excel, Visio, PowerPoint, Word
Possible requirement for travel within the US
Self-thinker; able to work through issues and escalate only when appropriate
Strong knowledge of Debit Card Claims and Chargeback processes preferred
Experirence working in an Agile development environment with the productivity tools required such as JIRA.
Bachelor’s Degree or 4+ years of applicable experience
Working towards a relevant recognized formal qualification in Business Analysis is preferred
Knowledge, skills & abilities that typically lead to success in the job include:
Business systems maintenance
IT relationship management
Hours & Work Schedule
Hours per Week: 40
Work Schedule: M-F 8:30-5:00
Why Work with Us
At Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.
Equal Employment and Opportunity Employer/Disabled/Veteran
It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
Equal Opportunity & Affirmative Action Employer Disabled/Veteran
Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.