Hines Facilities Technology Change Manager (Hines@Facebook) in Menlo Park, California
When you join Hines, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you’ll be a part of shaping our future in the years to come.
As a Facilities Technology Change Manager with Hines, you will collaborate with project teams and work with users to identify and solve issues. You will ensure accurate and efficient triage and lifecycle management of production issues. Responsibilities include, but are not limited to:
Manage production issues for existing tools
Reporting of key application operational and customer satisfaction metrics, drives insights and optimizes analytics to drive monthly operational reviews & measure results against goals
Develop and maintain well-coordinated internal relationships with key decision makers and the FCS organization, evangelize current and new products and enhancements to customers
Develop change management strategies and detailed change management plans for the change initiative
Prepare the project change management team, including customer leadership, for their roles in execution of the change management plans
Coach business unit / customer leaders in change management principles and their practical application in a project context
Continually assess progression of change readiness by stakeholder groups and refine or supplement the change management plans as required
Evaluate the effectiveness of change management strategies and tactics used to promote adoption
Coordinate change management activities at implementation to ensure that all planned activities are carried out smoothly
Monitor adoption and conduct investigations into unsatisfactory outcomes
Minimum Requirements include:
Bachelor's degree from an accredited institution
Three or more years of experience in an organizational change management specialist, business analyst, or project manager role leading business process transformation some of which is related to the introduction of new technology
Three or more years working with application architecture (Database Tier, Application Tier, Integration) and experience with and supporting enterprise IT applications
Strong interpersonal and communication skills
Hines is a privately owned global real estate investment firm founded in 1957 with a presence in 201 cities in 24 countries. Hines has approximately $111 billion of assets under management, including $60 billion for which Hines provides fiduciary investment management services, and $51 billion for which Hines provides third-party property-level services. The firm has 108 developments currently underway around the world. Historically, Hines has developed, redeveloped or acquired 1,295 properties, totaling over 422 million square feet. The firm’s current property and asset management portfolio includes 506 properties, representing over 210 million square feet. With extensive experience in investments across the risk spectrum and all property types, and a pioneering commitment to sustainability, Hines is one of the largest and most-respected real estate organizations in the world. Visit www.hines.com for more information.
We are an equal opportunity employer and support workforce diversity.
No calls or emails from third parties at this time please.
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