Robert Half International Member Services Representative in Minneapolis, Minnesota
A well-known health insurance company in Northeast Minneapolis is seeking member services representatives to join their team. Hours: Full-time M-F Pay: $16.00/hr Responsibilities include: ?Answer, resolve, track and document telephone calls from members, providers, internal departments, and external agencies, in a timely and professional manner. - Research, resolve and communicate effectively with internal and external customers regarding member/provider concerns or issues. - Educate members and external customers on policies and procedures related to members? health care program. - Research and resolve inquiries from internal /external customers including: Enrollment, eligibility, ID cards, clinic changes, demographic changes, benefit coverage, claims, payments, member reimbursement, and demonstrated knowledge of CAG policies, procedures, and regulations. - Utilize appropriate resources to respond to member inquiries. - Answer, resolve, track and document telephone calls from members and providers in a timely and professional manner - Interpret member eligibility and coverage through thorough knowledge of the contracts, policies and procedures. - Communicate with internal departments, members, providers and other customers regarding the transportation benefit in both verbal and written form, including faxing rides to providers at the appropriate times. - Identify trends/issues that emerge in calls/correspondence, and inform Team Lead or Supervisor. - Assist in the development and communication of resolutions to internal staff, as requested. - Demonstrate and maintain a thorough and complete working knowledge of appropriate information management systems, and ACD telephone system. - Maintain good working relationships and open communication with internal and external customers. - Attend department and other meetings as requested. ?Other projects and duties as assigned. For immediate consideration, please email resumes to: firstname.lastname@example.org
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Req ID: 02313-0010721400
Functional Role: Administrative - Medical
Postal Code: 55440-0052
Requirements: Call Center