McDonald's Operations Associate in Minneapolis, Minnesota
McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries and billions of customers served each year. As the global leader in the food service industry, we have a legacy of innovation and hard work that continues to drive us. Today, we are growing with velocity and are focused on modernizing our experiences, not to make a different McDonald’s but to build a better McDonald’s.
We are a people business just as much as a restaurant business. We strive to be the most inclusive brand on the planet by establishing teams with varied strengths who create delicious, feel good moments that are easy for everyone to enjoy. Joining McDonald's means thinking big every day and preparing for a career that can have impact around the world.
We are dedicated to using our scale for good: good for people, our industry and the planet. From recycling initiatives and sustainable sourcing efforts to our partnership with Ronald McDonald House Charities, we see every day as a chance to have a genuine impact on our customers, our people and our partners.
Our new, state-of-the art headquarters is located in the booming West Loop area in the heart of downtown Chicago. It is set up to be a global hub that cultivates innovation: take a class at Hamburger University, sample future menu items in our Test Kitchen, and utilize the latest technology to stay in contact with your team around the globe. With monthly organized events, massive outdoor spaces, an 8000 square foot gym, and an onsite McDonald's serving international favorites, our office helps us connect with each other like never before. Needless to say, you’ll be lovin’ it here…
The Operations Associate role conducts objective evaluations such as Customer Experience and Food Safety visits and National Restaurant Building and Equipment Standards. You will analyze restaurant performance across customer experience and operations. This position also develops a holistic restaurant operation skillset across all Restaurant Department Management systems through ongoing assessment and training.
This role is based in Minneapolis, MN.
Experience in the hospitality and/or restaurant industry is not required but preferred
Accurate, consistent evaluator that relies on measurable facts and observations
Strong attention to detail and effective written and verbal communication skills; ability to keep reports and evaluations organized
Effective time management skills to keep up with a demanding evaluation and travel schedule
Quick learner capable of developing both a broad understanding of all Restaurant Department Management systems and deep expertise in specific restaurant systems
Strong interpersonal skills and ability to influence Franchisee and Restaurant teams behaviors and performance
Recognizes patterns based on evaluations, customer feedback analysis and trends to identify root causes related to restaurant performance issues
High School Required; Bachelor's Preferred
Conducts objective evaluations (i.e., Customer Experience Visit, Food Safety Visit, National Restaurant Building and Equipment Standards) to analyze restaurant performance across customer experience and operations–Protects the McDonald’s brand by identifying issues that may pose risks to customer experience and brand perceptions.
Supports operational excellence by identifying restaurants that do not meet McDonald’s QSC(Quality Service Cleanliness) / safety standards.
Develops a holistic restaurant operations skillset across all Restaurant Department Management systems through rotations and trainings (i.e., GM, Guest Services, Kitchen, People, Deployment).
Builds deep expertise in a specific Restaurant Department Management system and provides expert coaching and root cause analysis to O/Os.
Serves as a Subject Matter Expert to provide support to restaurants as requested by O/Os on specific operations initiatives.
SME regarding specific operations initiatives.
Shadows Franchise Business Partners to assist in developing a full restaurant consulting toolkit.
Franchise Operations Associate
McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.
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