Southern Glazer's Wine and Spirits BusinessObjects Developer, BI Client Services in Miramar, Florida

Description

Description

The BusinessObjects Developer, BI Client Services, is responsible for providing customer support of BusinessObjects (BOBJ) to SGWS associates. Responsibilities include issue/request resolution, user support, update documentation, and report development/maintenance. Qualified candidates have hands-on experience with BusinessObjects 4.2 and experience providing business intelligence support to a large customer base. The BusinessObjects Developer has excellent customer service, communication, and problem solving skills.

Essential Functions:

Service Delivery

  • Provide technical support, analysis assistance and training for BusinessObjects suite of tools to Southern Glazer’s Wine & Spirits internal customer base.

  • Design and develop complex reports using SAP BusinessObjects 4.2 Web Intelligence

  • Strong Knowledge in Writing SQL and PL SQL

  • Good understanding of User Security in Business Objects any additional knowledge on SAP BO

  • Experience with trouble shooting production issues, user reports and data issues to resolve root cause issues

  • Follow department client service strategies and standards related to ways of working, service level agreements and providing positive customer experiences

  • Build and maintain strong working relationships with customers and other support staff

  • Share BOBJ knowledge and best practices across the user base

  • SAP Business Objects Reporting and Data Visualization experience using Web Intelligence and Dashboards.

  • Knowledge in Business Objects Universe Designer.

  • Experience using Derived tables, Universe restrictions, and Aggregate_Awareness features in Designer.

  • Expertise in dimensional data modeling, Star Schema modeling, fact and dimensional table design, physical and logical data modeling.

  • CMC experience is Plus.

Planning

  • Collect and document application enhancement needs

  • Perform requirement analysis; provide effort estimation Comprehensive knowledge of SDLC and QA/Testing methodologies and deliverables.

  • Support the definition and scope for the deployment of BOBJ tools at SGWS

  • Update technical and functional documentation such as operational procedures, SharePoint site, assist in BRD (Business Requirements Document), etc.

Qualifications

Qualifications

  • Minimum 2 years business analysis, business intelligence experience or equivalent

  • Minimum 2 year hands-on experience with SAP BusinessObjects 4.x to include WEBI, Information Design Tool (IDT) and Universe Designer Tool (UDT)

  • Advanced knowledge in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)

  • Ability to analyze complex business reporting requirements and develop innovative solutions

  • Strong client service orientation (customer support experience preferred)

  • Ability to execute cross-functional projects

  • Strong oral and written communication skills

  • Comfortable speaking/presenting to groups

  • Ability to work independently and autonomously

  • Bachelor’s Degree

Preferred Skills

  • Experience providing technical support

Wine and Spirits knowledge/experience

Job:Information Technology

Primary Location:United States-Florida-Miramar

Shift:Day Shift

ReferenceNumber: MIR00000894

Category: Information Technology

JobType:

JobIndustry:

Request Priority Protected Veteran Referrals

EOE Protected Veterans/Disability