C Spire Client Service Engineer in Nashville, Tennessee
Client Service Engineer
CORPORATE VISION STATEMENT:To be and become known as the best service provider in our industry.
TheClient Services Engineerprovides advanced and in-depth support for escalated service tickets from the Customer Support Services team. Some advanced technical experience is necessary, but more importantly, we are looking for an individual who is highly customer focused, patient, an effective communicator, self-initiating, has a positive attitude, and is able to prioritize and execute tasks without micro-management. The role will focus on finding and resolving issues at a root cause level.
Manage Service Requests, Incidents, and Problems through a ticketing system.
Help ensure day-to-day operations of IT Infrastructure.
Primary function will be to administer and support
Microsoft Windows Server andWindows-based applications, Operating Systems (Desktop and Server), and Server Roles (AD DS, DHCP, DNS, DFS, Print Server, File Server, Terminal Server, etc.).
Basic experience with VMWare
Administer and troubleshoot database technologies/software.
Lead periodic technical meetings.
Any other task or duty as assigned or required.
Attention to Detail
Written/Verbal communication proficiency
Accountability & Dependability
Adaptability and flexibility
Development and Continual Learning
Required Education, Experience, and Certifications
Candidate should have high school diploma or equivalent.
Candidate should have at least five years of experience in a job supporting Windows Desktops and/or Servers, as well as at least one year supporting advanced Networks (or substitute advanced training/certification).
Candidate should have at least one industry-standard certification for systems or network administration.
Preferred Education, Experience, and Certifications
A+, Network+ Certifications
MCP, MCITP, MCSA, MCSA Certifications
Basic networking familiarity
Associates or higher degree in Computer Science or related field
Experience with EMR/EHR/Practice Management applications
Experience in the following is preferred:
Windows 7, Windows 8, Windows 10
Microsoft Windows Server 2008, Server 2012, and Server 2016
Citrix XenApp, Citrix XenDesktop
Microsoft Office 0365
Exchange 2010, Exchange 2013, Exchange 2016
Microsoft Office Suite