Good Shepherd Services Case Planner, 17th Street Residences in New York, New York

Good Shepherd Services is a leading multi-service agency with more than 85 programs that serve over 30,000 youth and families each year – and builds on their strengths to help them gain skills for success. At Good Shepherd we respect the dignity and worth of every person and reject intolerance, inequity and injustice in whatever form it may take. Voted one of the top 100 places to work in NYC by Crain’s New York, Good Shepherd Services offers a fantastic work environment, a collaborative team dedicated to fulfilling our mission, and an amazing array of benefits. Join our team and help make a difference!

Are you looking to make a difference in a child’s life? Do you love helping people reach their full potential? Do you want to feel good about the job you are doing? If you answered yes to all these questions then we want you to join our team! We are looking for a dynamic and compassionateCase Planner to join our team. In the context of child-centered, family-focused practice to promote permanency, safety and well being, and to reduce length of stay in foster care, the case worker provides comprehensive casework services for both youth and families. The Case Planner provides all case management services and ensures that all ACS mandates are in compliance. Casework delivery is to be consistent with Good Shepherd Services’ philosophy and within city and state mandates.


Location: 337 E. 17th Street, New York, NY 10003

Hours: 40 Hours/Week; Non-Exempt

Major Duties:

  • Maintain primary case planning responsibility for 20-25 cases in collaboration with the social worker.

  • Establish immediate contact with families to provide information about the program.

  • Conduct home visits with families/significant others of youth after admission for observation, monitoring purposes and to facilitate reconciliation, reunification and permanency.

  • Assess homes for diagnostic purposes to ensure the safety of youth and family while at home and complete home safety assessments.

  • Facilitate family visits, including visits with siblings in foster care.

  • Attend court and permanency hearings.

  • Write FASP’s and Permanency Hearing Reports.

  • Manage case load of AWOL and suspended payment youth.

  • Obtain warrants for all AWOL youth.

  • Be available on-call as needed

  • Develop community relationships and communicate with all collaterals, including ACS.

  • In collaboration with the primary social worker, work with full treatment team, family and youth to develop the most appropriate permanency plan with emphasis on lasting family connections and/or other permanent caring connections in the community.

  • Attend treatment team meetings, service plan reviews and FTC’s; provide relevant input.

  • Maintain appropriate and relevant documentation of all contacts and events.

  • Perform other duties as assigned. Attend all program events. Help prepare/ clean-up for events.

  • Effectively use and practice the Sanctuary Model tools such as safety plans, community meetings, psycho-education groups, team meetings, red flag reviews, treatment planning conferences and self care in the department/program to create a non violent and trauma-sensitive culture.

  • Promote and model the seven Sanctuary Model commitments to create a non violent and trauma sensitive culture.

  • Integrate the Sanctuary Model SELF (Safety, Emotional Management, Loss and Future) Framework into daily practice to ensure quality care and an effective work environment.


  • Bachelor’s degree required.

  • Experience working with families and adolescents in the child welfare system required.

  • Must be able to establish working relationships with participants in need of supportive services.

  • Must have working knowledge of Connections.

  • Must have excellent verbal and written communication skills.

  • Ability to work flexible hours, including two evenings.

  • Ability to use public transportation to travel throughout New York City.

  • Must have a commitment to GSS models of practice including Sanctuary and ACS principles to promote permanency, safety and well being.

  • Must have a commitment to work from a strength-based, youth development and trauma informed perspective.

  • Bilingual English/Spanish preferred.

  • NYS Drivers Licensed preferred.

General Requirements: All staff are expected to be committed to the mission, vision, and values of Good Shepherd Services, which includes involvement in quality improvement activities and a willingness to work within a culturally diverse environment.

Good Shepherd Services is committed to providing an inclusive and welcoming environment for all members of our staff, participants, volunteers, subcontractors, and vendors. We do not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services.

Job Title: Case Planner, 17th Street Residences

Employment Type: Full Time

Date Posted: 06/11/2018

Requisition ID: 2809