Wyndham Destinations Catering/Conference Sales and Service Manager - Bay Watch Resort and Conference Center by Wyndham Vacation Rentals in North Myrtle Beach, South Carolina
Catering/Conference Sales and Service Manager:
Envision your career with one of the world's largest vacation rental companies, Wyndham Vacation Rentals North America. With over 9,000 rental units and more than 2,500 associates across North America you'll discover the rewards of working in an energetic environment with caring colleagues. Wyndham Vacation Rentals is committed to an aggressive growth plan, and we are always seeking to hire top talent to help us deliver exceptional "Count on Me!" service to our customers.
Wyndham Vacation Rentals' full-time associates enjoy excellent health benefits as well as a generous 401k plan and a paid time-off program.
The role is a customer-oriented positon for both internal and external customers for all aspects of catering and conference services field coordinates all aspects from initial enquiry through to booking, planning obtaining pertinent information relative to events inquired by or booked by customer and communicates all catering and conference related information to hotel colleagues in an accurate and timely manner. This is to ensure the customer receives excellent product, service and value. Take a proactive role in conducting weekly sales call and necessary follow up to book business.
Support company’s policies and procedure
Answer initial inquiry with written response within 24 hours
Trace inquiry forms with follow-up call after one week
Conduct site inspections of the facility
Conduct sales calls and supply supervisor weekly call log sheets.
Receives signed contracts and deposit payments into RDP
Generate Banquet event orders (BEO)
Generate business correspondences
Generate function room diagrams
Utilize company calendar for accurate blocking of events, groups, traces and generations of BEO’S
Obtain guarantees for food and beverage functions
Obtain necessary approvals/permits/insurance certificates for functions
Attend BEO meetings and discuss assigned events
Communicate all event information/changes to existing to existing information to appropriate hotel colleagues in an accurate and timely manner
Maintains active trace system for all events.
Visit all primary and secondary competition and create pro/con report
Remain available to hotel colleagues via radio while on property on a day of event
Audit banquet checks for event
Contract businesses with approved vendors as appropriate
Approves payments and provides backup for contracted vendors business
Coordinates all aspects of catering
Refer business to approved suppliers of service/products, as necessary
Perform additional duties as assigned by your director.
Reading, wiring and oral proficiency must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks
Must be a self-motivator of others
Must work in a safe, prudent and organized manner
Must have mathematical skills, computer software aptitude and some hotel operation knowledge
Knowledge of specific hospitality industry applications is desirable (rdp preferred)
Must have ability to relate to all levels of management
Must have a minimum of 2 years’ experience in role of catering and or conference sales/service
Must have the ability to handle multi task at one time
Must have superior organizational skills
Hardworking, honest, stable, conscientious
Possess leadership qualities to direct and motivate banquet staff
Interview, select, train, supervise, counsel and discipline employees in the department
Provide, develop, train, and maintain a professional work force ensure all services to members are conducted in a highly professional and efficient manner.
Ensure a safe working environment and attitude on the part of all employees in areas of responsibility
OTHER SKILLS AND RESPONSIBILITIES
Ability to interact positively with supervisor, management, coworkers, owners and the public to promote a team effort and maintain a positive and professional approach.
Ability to produce a high volume of work in a timely manner, which is accurate, complete, and if high quality.
Ability to come to work regularly and on time, to follow directions, to take criticism, to get along with co-workers and supervisors, to treat co-workers , supervisors and owners/guests with respect and courtesy, and to refrain from abusive, insubordinate and or violent behavior.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and or ability required. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.
Working knowledge of various computer software programs
Ability to calculate figures and amounts such as discounts, proportions, percentages etc..
While performing the duties of this job, the employee is regularly required to talk or listen. The employee is occasionally required to stand, walk, sit, use hands, reach, stoop, kneel or crouch. The employee must occasionally lift and or move up to 50 pounds.