Wyndham Destinations Catering/Conference Sales and Service Manager - Bay Watch Resort and Conference Center by Wyndham Vacation Rentals in North Myrtle Beach, South Carolina

Catering/Conference Sales and Service Manager:

Envision your career with one of the world's largest vacation rental companies, Wyndham Vacation Rentals North America. With over 9,000 rental units and more than 2,500 associates across North America you'll discover the rewards of working in an energetic environment with caring colleagues. Wyndham Vacation Rentals is committed to an aggressive growth plan, and we are always seeking to hire top talent to help us deliver exceptional "Count on Me!" service to our customers.

Wyndham Vacation Rentals' full-time associates enjoy excellent health benefits as well as a generous 401k plan and a paid time-off program.

Purpose:

The role is a customer-oriented positon for both internal and external customers for all aspects of catering and conference services field coordinates all aspects from initial enquiry through to booking, planning obtaining pertinent information relative to events inquired by or booked by customer and communicates all catering and conference related information to hotel colleagues in an accurate and timely manner. This is to ensure the customer receives excellent product, service and value. Take a proactive role in conducting weekly sales call and necessary follow up to book business.

Job Functions:

  • Support company’s policies and procedure

  • Answer initial inquiry with written response within 24 hours

  • Trace inquiry forms with follow-up call after one week

  • Conduct site inspections of the facility

  • Generate proposals

  • Conduct sales calls and supply supervisor weekly call log sheets.

  • Generate contracts

  • Receives signed contracts and deposit payments into RDP

  • Generate Banquet event orders (BEO)

  • Generate business correspondences

  • Generate function room diagrams

  • Utilize company calendar for accurate blocking of events, groups, traces and generations of BEO’S

  • Obtain guarantees for food and beverage functions

  • Obtain necessary approvals/permits/insurance certificates for functions

  • Attend BEO meetings and discuss assigned events

  • Communicate all event information/changes to existing to existing information to appropriate hotel colleagues in an accurate and timely manner

  • Maintains active trace system for all events.

  • Visit all primary and secondary competition and create pro/con report

  • Remain available to hotel colleagues via radio while on property on a day of event

  • Audit banquet checks for event

  • Contract businesses with approved vendors as appropriate

  • Approves payments and provides backup for contracted vendors business

  • Coordinates all aspects of catering

  • Refer business to approved suppliers of service/products, as necessary

  • Perform additional duties as assigned by your director.

JOB REQUIREMENTS:

  • Reading, wiring and oral proficiency must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks

  • Must be a self-motivator of others

  • Must work in a safe, prudent and organized manner

  • Must have mathematical skills, computer software aptitude and some hotel operation knowledge

  • Knowledge of specific hospitality industry applications is desirable (rdp preferred)

  • Must have ability to relate to all levels of management

  • Must have a minimum of 2 years’ experience in role of catering and or conference sales/service

  • Must have the ability to handle multi task at one time

  • Must have superior organizational skills

PERSONALITY

  • Hardworking, honest, stable, conscientious

  • Possess leadership qualities to direct and motivate banquet staff

SUPERVISORY RESPONSIBILITY

  • Interview, select, train, supervise, counsel and discipline employees in the department

  • Provide, develop, train, and maintain a professional work force ensure all services to members are conducted in a highly professional and efficient manner.

  • Ensure a safe working environment and attitude on the part of all employees in areas of responsibility

OTHER SKILLS AND RESPONSIBILITIES

  • Ability to interact positively with supervisor, management, coworkers, owners and the public to promote a team effort and maintain a positive and professional approach.

  • Ability to produce a high volume of work in a timely manner, which is accurate, complete, and if high quality.

  • Ability to come to work regularly and on time, to follow directions, to take criticism, to get along with co-workers and supervisors, to treat co-workers , supervisors and owners/guests with respect and courtesy, and to refrain from abusive, insubordinate and or violent behavior.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and or ability required. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.

COMPUTER SKILLS

Working knowledge of various computer software programs

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, proportions, percentages etc..

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to talk or listen. The employee is occasionally required to stand, walk, sit, use hands, reach, stoop, kneel or crouch. The employee must occasionally lift and or move up to 50 pounds.