UnitedHealth Group Provider Customer Service Representative - Oldsmar, FL in Oldsmar, Florida
Training classes startsoon - apply today!
Turn on the news on any night of the week and you’re likely to hear about the changes that are sweeping through our health care system. It’s dramatic. It’s positive. And it’s being led by companies like UnitedHealthcare , part of the UnitedHealth Group family of businesses. Now, you can take advantage of some of the best training and tools in the world to help serve our members by interfacing and solving issues with their health care providers. As part of our Provider Services group, the quality of support you deliver will directly translate into better care for their patients This is no small opportunity. This is where you can bring your compassion for others while building your career.
There are several steps in our hiring process. Please make sure that you have filled out all required sections of your employment application. Once you submit your completed application, you will receive an e-mail with information regarding next steps including any pre-employment assessment(s) that are required. Both your application and any required assessment(s) need to be completed before we can consider you for employment so the sooner you complete these two steps, the sooner you will hear from us. To learn more, go to: http://uhg.hr/OurApplicationProcess
Answer incoming phone calls from health care providers (i.e.physician offices, clinics) and identify the type of assistance the providerneeds (EG. benefit and eligibility, billing and payments, authorizations fortreatment, explanation of benefits)
Focus on resolving issues on the first call, navigating throughcomplex computer systems to identify the status of the issue and provideappropriate response to caller
Deliver information and answer questions in a positive mannerto facilitate strong relationships with providers and their staff
Complete the documentation necessary to track provider issuesand facilitate the reporting of overall trends
This role is equally challenging and rewarding. You’ll interactwith providers with the intent to develop a relationship with them. Within ahigh volume setting, you’ll need to develop knowledge of our various productsand multiple levels of benefits within each product in order to best assist ourproviders/customers.
To learn even more about this position, click HERE to watch a short video about the job.
High school diploma, GED or equivalent workexperience
Familiarity with computer and Windows PC applications, whichincludes the ability to navigate and learn new and complex computer systemapplications
Demonstrated ability to listen skillfully, collect relevantinformation, build rapport and respond to customers in a compassionate manner
Skilled in problem solving to quickly assess current state andformulate recommendations
1+ year of experience in a related environment (i.e. office,administrative, clerical, customer service, etc.) using phones and computers asthe primary job tools
Prior health care experience
Helping create positive customer experiences for providers and our members can drive your sense of impact and purpose. Join us as we improve the lives of millions. Learn more about how you can start doing your life’s bestwork.SM
Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work. SM
Diversitycreates a healthier atmosphere: UnitedHealth Group is an Equal EmploymentOpportunity/Affirmative Action employer and all qualified applicants willreceive consideration for employment without regard to race, color, religion,sex, age, national origin, protected veteran status, disability status, sexualorientation, gender identity or expression, marital status, genetic information,or any other characteristic protected by law.
UnitedHealthGroup is a drug-free workplace. Candidates are required to pass a drug testbefore beginning employment.
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