McDonald's Franchise Operations Associate in Omaha, Nebraska
Conducts objective evaluations such as Customer Experience and Food Safety visits and National Restaurant Building and Equipment Standards) to analyze restaurant performance across customer experience and operations. Develops a holistic restaurant operation skillset across all Restaurant Department Management systems through on-going assessment and training.
This role is based in Omaha, NE.
Experience in the hospitality and/or restaurant industry is not required but preferred
Accurate, consistent evaluator that relies on measurable facts and observations
Strong attention to detail and effective written and verbal communication skills; ability to keep reports and evaluations organized
Effective time management skills to keep up with a demanding evaluation and travel schedule
Quick learner capable of developing both a broad understanding of all Restaurant Department Management systems and deep expertise in specific restaurant systems
Strong interpersonal skills and ability to influence Franchisee and Restaurant teams behaviors and performance
Recognizes patterns based on evaluations, customer feedback analysis and trends to identify root causes related to restaurant performance issues
High School Required; Bachelor's Preferred
Conducts objective evaluations (i.e., Customer Experience Visit, Food Safety Visit, National Restaurant Building and Equipment Standards) to analyze restaurant performance across customer experience and operations–Protects the McDonald’s brand by identifying issues that may pose risks to customer experience and brand perceptions.
Supports operational excellence by identifying restaurants that do not meet McDonald’s QSC(Quality Service Cleanliness) / safety standards.
Develops a holistic restaurant operations skillset across all Restaurant Department Management systems through rotations and trainings (i.e., GM, Guest Services, Kitchen, People, Deployment).
Builds deep expertise in a specific Restaurant Department Management system and provides expert coaching and root cause analysis to O/Os.
Serves as a Subject Matter Expert to provide support to restaurants as requested by O/Os on specific operations initiatives.
SME regarding specific operations initiatives.
Shadows Franchise Business Partners to assist in developing a full restaurant consulting toolkit.
Franchise Operations Associate
McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.