Tommy Bahama Floor Supervisor in Ontario, California

MISSION

Take responsibility for the store with the purpose of leading the team through what we refer to as the 4 P's: People, Profit, Product, and Presentation. Lead by example through motivation, support, and communication and with the ultimate goal of providing an exceptional and rewarding lifestyle experience for both internal and external guests.

KEY RESULTS AREAS

People:

  • Create a learning and nurturing environment for all Retail Team Members that promotes sales and service success, and internal career growth.

  • In partnership with Store Management:

  • Embrace strategies to increase qualified applicants. Participate in hiring, development, and mentoring store team.

  • Minimize employee turnover rates by focusing on taking time to effectively orient new employees, set clear performance expectations, train, coach, and give constructive performance feedback on a consistent basis.

  • Identify and implement strategies to improve productivity.

  • Implement company learning/training programs, follow-up and monitor performance to ensure transfer of learned skills on-the-job as needed.

  • Build strong sales and service relationships with guests through inspiring and motivating the team into action. Set the tone, pace, and consistently role model key sales and service behaviors with every team member creating an optimal guest purchase experience.

  • Consistently cultivate an environment of open, authentic dialog with store team, regional and home office partners.

  • Practice proactive performance management to ensure adherence to employment policies and procedures

  • Assist employees with career development strategies to improve employee retention and to build bench strength.

Profit:

  • Drive profitability and promote an entrepreneurial spirit in all aspects of store operations while remaining brand appropriate.

  • In partnership with Store Management:

  • Manage individual store expenses ensuring budgetary compliance as requested.

  • Achieve sales plan through efficient planning, execution, and business analysis.

  • Ensure consistent execution of Company policies and procedures

  • Develop/streamline store processes.

  • Manage daily payroll hours to budgeted payroll percentage.

  • Proactively manage all aspects of loss prevention to ensure the protection of company assets including cash, merchandise, and company property.

  • Incorporate and administer applicable safety programs for the store, employees, and guests.

  • Follow MOD program expectations to enhance guest service, increase sales and maximize productivity of staff on each shift.

Product:

  • Support the direction of the brand through merchandise assortments appropriate to store market and promote the use of Product Knowledge as a tool to enhance employee productivity, sales, and service levels.

  • In partnership with Store Management:

  • Analyze the business to provide specific weekly store trends, assortment needs, and guest feedback to merchant team.

  • Embrace brand direction by integrating product knowledge education and fashion direction with the store team on a daily basis.

  • Be a strong ambassador of the brand by personally representing the season's trends and key items for the business

Presentation:

  • Communicate the Tommy Bahama lifestyle through brand execution, both visual and experiential.

  • In partnership with Store Management:

  • Ensure merchandising and visual standards are executed and sales maximized while maintaining brand philosophy and direction.

  • Ensure employee appearance appropriately reflects the Tommy Bahama brand image.

  • Manage upkeep of physical store in partnership with Store Manager and Facilities Manager.

EXPERIENCE, TALENT AND EDUCATION

Education/Training

  • College Degree in Business or related field preferred.

  • 2+ years retail experience

  • Management team supervision experience preferred.

  • Exposure to Retail Merchandising concepts

  • Exposure to Retail Visual concepts

Knowledge/Skills

  • Strong leadership skills, interpersonal skills, verbal and written communication skills, listening skills, ability to check for understanding after direction is given, strong organization skills, ability to multi-task, talented director of internal and external guest relations, team builder, basic math skills, computer skills (Microsoft Office,) proven track record of increasing experience and responsibility.

Mahalo (thank you) for your interest in Tommy Bahama!

Tommy Bahama participates in E-Verify. Details in English and Spanish. Right to Work Statement in English and Spanish.

Aloha!

At Tommy Bahama, paradise is our business. Focused on exceptional guest service, upscale products and delicious food and drinks, our tropically inspired lifestyle inspires the world to relax. Maintaining our unique point of view requires a diverse team that includes apparel designers, eCommerce and technology experts, manufacturing and operations, and, of course, retail and hospitality professionals. There are countless opportunities to contribute to our continued success — if you'd like to help us "Live the Island Life," we'd like to hear from you.

Tommy Bahama is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.