Summary

Performs all functions relating to the sale and/or handling of replacement parts and accessories. Assists customers with parts requirements. Processing order paper work and shipment of parts to maintain company standard of customer satisfaction. Provide assistance and work to implement strategic pricing strategies and pricing programs.

Core Responsibilities

• Safeguard organizational and personal information confidentiality

• Respect the policies, rules, and values of the Company

• Contribute to the attainment of Company objectives through efficient use of resources

• Foster teamwork, collaboration, and improved communication between sectors

• Implement improvements in the department based on Prevost’s business directions

• Promote standardization and uniformity in management processes and practices

• Develop personal professional skills

• Act as a worthy representative of Prevost

Tasks

• Responds to customer inquiries for replacement parts, accessories or technical support

• Receives, documents and stores inbound shipments from branches, outside vendors or factory

• Answers parts phone calls and gathers data needed to identify parts requirements

• Locates and ship parts from branch inventory and prepares shipment to customer

• May package parts and accessories for shipment to the appropriate destination

• Includes warranty returns to factory or vendor

• Assists in warranty processing, scrap, shipment etc.

• Assists parts manager with inventory control and stocking levels

• Arranges servicing for back ordered items

• May process special order requests when necessary

• Manually force parts sale invoicing for cash customers

• Assists parts sales specialists and warehouse specialists in the processing of orders and back orders

• Processes branch service department parts orders

• Processes parts requested to be returned for credit or replacement

• Maintains up-to-date documentation relating to parts and accessories

• Maintains work area and environment

• Performs local parts deliveries and pick-up

• Participates in job related training exercises when appropriate or necessary

• Performs building maintenance when necessary

• Pricing duties to include but not limited to:

• Assistance in implementing and reviewing Suppliers Direct Margin Strategy by supplier and at the item level

• Assistance in conducting analysis on sales, profit, price, cost, customer and competition

• Provide support in implementing and monitoring the internal pricing controls designed to avoid erosion to the direct margin

• Assistance to develop and distribute a price list into the market

• Participate in Operational Development team activities

• Various other tasks as assigned

Required Competencies

• Ability to respond to customer needs and organizational guidelines

• Desire for personal and professional growth

• Computer use & knowledge. Ability to interact with customers

• Forklift operator experience

Minimum Education Required

• High School diploma. Related work experience

Minimum Years of Experience Required

• Two to 3 years experience in bus or truck parts

Physical Requirements:

• Employees in this position must be able to regularly lift up to 50 pounds unassisted and heavier loads with assistance; the majority of time is spent standing and walking. You must have the ability to climb, bend, squat, reach, grasp and lift

• Must have the flexibility to work 2nd & 3rd shifts and weekends if necessary for an undetermined amount of time

• Able to tolerate extreme local temperatures

Disclaimer: The above statements are intended to describe the general level of work being performed by persons assigned to the classification. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of the job.

About us

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta.

Volvo Buses , is driven by a purpose to ensure that millions of people reach their travel destination every day. Reliably, safely and with respect for the environment. We want to make a difference, being pioneers of sustainable transport solutions of the future. We want to be there for our customers providing uptime and reliability, all over the world every day. Volvo Buses is leading the biggest technology shift in public transport in decades with our electromobility offer. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.

Auto req ID

92718BR

Entity

Volvo Buses

State/Province

Florida

City/Town

Orlando

Employment/Assignment Type

Regular

Travel Required (Maximum)

None

Last application date

14-Mar-2019

Functional Area

Aftermarket

Volvo Group North America is an Equal Opportunity Employer E.O.E/M/F/Disability/Veteran