SunTrust Banks TMS Client Services Specialist (Speciality) in Orlando, Florida

Req ID: W459903

Job Description

Provides phone and/or email based customer service and supports a portfolio of designated clients that use Treasury Management (TM) Products and Services. Serves as a liaison between TM corporate clients, sales, operational servicing unit, and vendors to address and correct client inquiries. Requires daily communication with internal and/or external clients. Addresses inquiries and requests received from TSOs, RMs Operations and Management by also proactively advising long-term solutions. Implements maintenance changes/updates as required. Educates clients on TMS Products. Applies personal judgment, knowledge, experience and initiative to develop, enhance and retain client relationships. Attends client calls with Sales upon request. Also responsible for tracking client calls to identify opportunities for improvement and provide Sales with updates and sales opportunities, and may directly extend sales offers to customer over the phone as appropriate. Provides customer service and product support for a portfolio of Corporate & Commercial clients that use Treasury Management Services and Products. Serves as a liaison between TM Corporate Clients and the operational servicing unit and/or sales to address and correct client inquiries/issues. Qualifications

Basic Requirements:

  • High School diploma or equivalent
  • Basic knowledge of Banking and skills with desktop software – Microsoft Word, Outlook, Excel. Preferred Requirements:

  • Bachelor’s Degree

  • 2 years of related or equivalent work experience.
  • Basic knowledge of Treasury products and services including technical and operational details as well as features and benefits.
  • Basic knowledge of TM product interaction Equal Opportunity Employer: SunTrust supports a diverse workforce and is a Drug Testing and Equal Opportunity Employer. SunTrust does not discriminate against individuals on the basis of race, creed, color, gender, religion, national origin, age, disability, veteran status, pregnancy, marital status, citizenship status, sexual orientation, gender identity, genetic information, or any other classification protected by applicable laws.

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