Forest Service Visitor Services Information Assistant in Palm Desert, California
One position will be filled on the Klamath NF in Yreka, CA. For additional information about the duties of this position, please contact Josh Veal at 530-841-4525 or firstname.lastname@example.org.
One position will be filled on the Umpqua NF in Idleyld Park, OR. For additional information about the duties of this position, please contact Kandi Anderson at 541-496-4022 or email@example.com.
One position will be filled on the Hiawatha NF in Munising, MI. For additional information about the duties of this position, please contact Brenda Rebitzke at 906-474-6442 or firstname.lastname@example.org.
One position will be filled on the Mendocino NF in Willows, CA. For additional information about the duties of this position, please contact Sandra Roak at 530-934-1117 or email@example.com.
One position will be filled on the Allegheny NF in Marienville, PA. For additional information about the duties of this position, please contact Virginia Monroe at 814-927-5742 or firstname.lastname@example.org.
One position will be filled on the San Bernardino NF in Palm Desert, CA. For additional information about the duties of this position, please contact Arturo Delgado at 909-382-2924 or email@example.com.
This position is located on a Forest Service unit. The primary purpose of the position is the dissemination of information and interpretative assistance to the public through various means.
The selecting official may select at any grade to include the full performance level of the position. However, not all positions will be filled at the highest grade level.
Pay rates vary depending on location. Pay rates displayed above are for the Rest of the U.S. (RUS). See the OPM website at http://www.opm.gov/policy-data-oversight/pay-leave/salaries-wages/ for additional information on pay rates for specific locations.
Learn more about this agency
Duties listed are at the full performance level.
Assists visitors and callers with informational searches, and with use of the reference library.
Uses a variety of office and computer equipment to accomplish project and unit goals.
Handles clerical duties, such as mail and package delivery, personnel updates to phone lists and sign out board. Supports the office by performing such duties as monitoring of field going personnel for safety purposes, assistance with scheduling the conference room, fleet use reporting, travel assistance, assistance with purchasing during busy times and other projects.
Performs regular daily activities for the reception area or visitor center, including but not limited to daily opening and closing of the facility, raising and lowering the flag, and maintaining the front desk. Monitors public areas, and updates the status of exhibits.
Ensures that the information desk at a reception area or visitor center is covered at all times, and answers the phone and radio. Greets visitors and responds to a variety of inquiries regarding Forest Service activities, programs, exhibits, facilities, policies, and functions.
Evaluates inquiries in order to provide the most useful and appropriate information or to suggest other options, such as alternate routes or activities. Provides guidance to the public on rules and regulations regarding on unit activities, and attempts to gain public understanding and cooperation in protecting resources from damage and pollution.
Provides visitors with effective instructions on security and safety procedures and informs the supervisor of visitor needs.
Monitors and reports statistics such as visitor numbers and activities, for project planning.
Maintains inventory of existing publications for public use. Arranges informational interpretive displays in the reception area or visitor center. Varies or changes displays to keep them up to date and on topic.
Serves as Collection Officer to sell forest timber permits and other items, such as maps and passes, in accordance with manual and handbook requirements. Maintains accurate records of sales to account for monies collected; prepares bill for collections, and transfers funds in a timely and accurate manner to lockbox.
Occasional travel - Travel will be dependent on duty location.
Who May Apply
This job is open to…
Permanent Forest Service agency employees, Land Management Workforce Flexibility Act eligibles; CTAP/RPL/ ICTAP, reinstatement, Public Land Corps, and VRA eligibles; 30% or more disabled veterans; Individuals with Disabilities; former Peace Corps or VISTA volunteers; Military Spouses; and those eligible for other Hiring Authorities.
Questions? This job is open to 7 groups.
- #### Job family (Series)
1001 General Arts And Information
Conditions of Employment
- You must be a US Citizen or US National
- Males born after 12/31/59 must be Selective Service registered or exempt
- Satisfactory background investigation and/or fingerprint check
- Successful completion of a one-year probationary or trial period
* Additional Information:*
Yreka, CA TOS: No Telework: No Bargaining Unit: Yes Full Performance Level of the Position: GS-05 (filling at GS05 level only) Travel: Occasional travel, for site visits, meetings/trainings.
Idleyld Park, OR TOS: No Telework: No Bargaining Unit: Yes Full Performance Level of the Position: GS-05 (filling at GS05 level only) Travel: Occasional travel, for site visits, meetings/trainings.
Munising, MI TOS: Yes-Mandatory Allowances Only Telework: No Bargaining Unit: Yes Full Performance Level of the Position: GS-05 (filling at GS05 level only) Travel: Occasional travel, for site visits, meetings/trainings.
Willows, CA TOS: No Telework: No Bargaining Unit: Yes Full Performance Level of the Position: GS-05 Travel: Occasional travel, for site visits, meetings/trainings.
Marienville, PA TOS: Yes- Mandatory Allowances with Temporary quarters Telework: No Bargaining Unit: Yes Full Performance Level of the Position: GS-05 (filling at GS05 level only) Travel: None
Palm Desert, CA TOS: Yes-Mandatory Allowances Only Telework: No Bargaining Unit: Yes Full Performance Level of the Position: GS-05 Travel: Occasional travel, for site visits, meetings/trainings.
FOR ALL TOS OFFERED: * Selectee will be responsible for tax obligations related to payments for moving expenses - 2017 Tax Cuts and Job Act, Public Law 115-97. Questions should be directed to the Travel Help Desk, 877-372-7248, Option 1, or email firstname.lastname@example.org.*
You must possess the Basic Requirements identified below to be considered for this position. Transcripts must be provided for qualifications based on education. Your application and resume must clearly show that you possess the appropriate experience requirements.
* GS-4 level* : Applicants must have one year of progressively responsible clerical, office, or other work which provided the knowledge and skills needed to perform the duties of the position being filled;
OR- an associates degree or two years of successfully completed education above high school;
OR- combinations of successfully completed post-high school education and experience. The education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university.
* Examples of general experience are defined as one or more of the following* : performing routine office support duties, such as answering multi-line phones, responding to written inquiries, and providing customer service.
* GS-5 level* : Applicants must have one year of specialized experience equivalent to at least GS-4 grade level;
OR- a bachelors degree or 4 years of successfully completed education above high school;
OR- combinations of successfully completed post-high school education (in excess of the first 60 semester hours) and specialized experience. The education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university.
* Examples of specialized experience are defined as one or more of the following* : greeting visitors, responding to visitor inquiries, and accounting for collected monies using computer programs and records; Planning and presenting interpretive talks and programs for visitors, local schools, and other groups; Performing clerical duties, including mail and package delivery, assisting with scheduling for conference rooms, and operating audio/visual equipment.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
To receive consideration for this position, you must meet all qualification requirements by the closing date of the announcement.
BACKGROUND INVESTIGATION AND FINGERPRINT CHECK: Selection and retention in this position is contingent on a successfully adjudicated FBI National Criminal History Check (fingerprint check) and a background investigation.
Direct Deposit - Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to a financial institution of your choosing.
E-Verify: Federal law requires agencies to use the E-Verify system to confirm the employment eligibility of all new hires. If you are selected as a newly hired employee, the documentation you present for purposes of completing the Department of Homeland Security (DHS) Form I-9 on your entry-on-duty date will be verified through the DHS 'E-VERIFY' system. Under the system, the new hire is required to resolve any identified discrepancies as a condition of continued employment.
This position is not eligible for telework.
For more information on applying under special hiring authorities such as the Veteran’s Recruitment Act (VRA), 30 percent disabled veterans, certain military spouses and Schedule A Disabled may be found on the USAJOBS website.
Land Management Workforce Flexibility Act (LMWFA) provides current or former temporary and term employees the opportunity to compete for permanent competitive service positions. Individuals must have more than 24 months of service without a break between appointments of two or more years and the last temporary or term appointment must have been with the Forest Service. Service must be in the competitive service and have been at a successful level of performance or better.
This is a bargaining unit position represented by the National Federation of Federal Employees, IAMAW.
Forest Service daycare facilities are not available.
Government housing may be available, only for Idleyld Park, OR location.
If you are selected for a position with further promotion potential, you will be placed under a career development plan, and may be non-competitively promoted if you successfully complete the requirements and if recommended by management. However, promotion is not guaranteed.
We may select from this announcement or any other source to fill one or more vacancies.
If you are retired from the Federal Government and are selected for this vacancy, your retirement annuity may be offset from your pay.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated based on your qualifications for this position as evidenced by the experience, education, and training you described in your application package, as well as the responses to the Assessment Questionnaire to determine the degree to which you possess the knowledge, skills, abilities and competencies listed below:
- Ability to prepare and disseminate program information.
- Ability to perform clerical tasks.
- Ability to maintain and sell inventory.
- Skill using office automation and audio-visual equipment.
- Ability to communicate in writing. Your application, including the online Assessment Questionnaire, will be reviewed to determine if you meet (a) minimum qualification requirements and (b) the resume supports the answers provided to the job-specific questions. Your resume must clearly support your responses to all the questions addressing experience and education relevant to this position. Applicants who meet the minimum qualification requirements and are determined to be among the best qualified candidates will be referred to the hiring manager for consideration. Noncompetitive candidates and applicants under some special hiring authorities need to meet minimum qualifications to be referred.
Note: If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and or experience, your rating may be lowered to more accurately reflect the submitted documentation. Please follow all instructions carefully. Errors or omissions may affect your rating. Providing inaccurate information on Federal documents could be grounds for non-selection disciplinary action up to including removal from the Federal service.
Clicking the link below will present a preview of the application form; i.e. the online questionnaire. The application form link below will only provide a preview and does not initiate the application process. To initiate the online application process, click the "Apply" button to the right.
To view the application form, visit: https://fs.usda.ntis.gov/cp/?event=jobs.previewApplication&jobid;=AEC6DAAC-BF02-4969-83A6-A8D900F1161C
Background checks and security clearance
- Required Documents
The following documents are required for your applicant package to be complete. Our office cannot be responsible for incompatible software, illegible fax transmissions, delays in the mail service, your system failure, etc. Encrypted documents will not be accepted. Failure to submit required, legible documents may result in loss of consideration.
- Resume that includes: 1) personal information such as name, address, contact information; 2) education; 3) detailed work experience related to this position as described in the major duties including work schedule, hours worked per week, dates of employment; title, series, grade (if applicable); 4) supervisor’s phone number and whether or not the supervisor may be contacted for a reference check; 5) other qualifications.
- If education is required or you are using education to qualify, you must submit: a copy of your college transcripts. An unofficial copy is sufficient with the application; however, if you are selected, you will be required to submit official transcripts prior to entering on duty. Education must have been successfully obtained from an accredited school, college or university. If any education was completed at a foreign institute, you must submit with your application evidence that the institute was appropriately accredited by an accrediting body recognized by the U.S. Department of Education as equivalent to U.S. education standards. There are private organizations that specialize in this evaluation and a fee is normally associated with this service. All transcripts must be in English or include an English translation.
In addition to the above, you must submit the documents below if you claim any of the following:
- Current and former Federal employees: 1) Most recent non-award Notification of Personnel Action (SF-50) showing that you are/were in the competitive service, highest grade (or promotion potential) held on a permanent basis, position title, series and grade AND 2) Most recent performance appraisal (dated within 18 months) showing the official rating of record, signed by a supervisor, or statement why the performance appraisal is unavailable. Do not submit a performance plan.
- Surplus or displaced employees eligible for CTAP, RPL, or ICTAP priority: proof of eligibility (RIF separation notice, notice of proposed removal for declining a transfer of function or directed reassignment to another commuting area, notice of disability annuity termination), SF-50 documenting separation (as applicable), and your most recent SF-50 noting position, grade level, and duty location with your application per 5 CFR 330.
- Land Management Workforce Flexibility Act Eligible Applicants: Notification of Personnel Actions (SF-50s) showing you have served in appropriate appointment(s) for a period/periods that total more than 24 months without a break in service of two or more years. You must include the initial hire actions, extensions, conversions and termination/separation SF-50s for each period of work; AND Performance Rating(s) or other evidence showing acceptable performance for ALL periods counted toward the more than 24 months of service. You must provide: 1) Performance Rating(s) showing an acceptable level of performance for period(s) of employment counted towards your eligibility, signed by your supervisor(s); or 2) If documentation of a rating does not exist for one or more periods, a statement from your supervisor(s) or other individual in the chain of command indicating an acceptable level of performance for the period(s) of employment counted towards your eligibility; or 3) If you do not have a Performance Rating or other performance documentation (outlined in 1 and 2 above) for any period that you are using to qualify for eligibility under the LMWFA, you must provide: A stated reason as to why the appraisal/documentation is not available, and a statement that your performance for all periods was at an acceptable level, your most recent separation was for reasons other than misconduct or performance, and you were never notified that you were not eligible for rehire based on performance. (This shall be accepted in lieu of providing copies of the performance appraisals).
- VEOA, VRA and 30% Disabled Veterans: please review the Required Documents for Hiring Authorities Quick Guide on the Forest Service website.
- If claiming eligibility under a special hiring authority not listed above, please review the Required Documents for Hiring Authorities Quick Guide on the Forest Servicewebsite.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
- How to Apply
How to Apply
Please view Tips for Applicants– a guide to the Forest Service application process.
Please read the entire announcement and all instructions before you begin. You must complete this application process and submit all required documents electronically by 11:59p.m. Eastern Time (ET) on the closing date of this announcement.
Applying online is highly encouraged. We are available to assist you during business hours (normally 8:00a.m. - 4:00p.m., Monday - Friday). If applying online poses a hardship, contact the Agency Contact listed below well before the closing date for an alternate method. All hardship application packages must be complete and submitted no later than noon ET on the closing date of the announcement in order to be entered into the system prior to its closing.
This agency provides reasonable accommodation to applicants with disabilities on a case-by-case basis; contact the Agency Contact to request this.
To begin, click "Apply Online" and follow the instructions to complete the Assessment Questionnaire and attach your resume and all required documents.
NOTE: You must verify that uploaded documents from USAJOBS transfer into the Agency's staffing system. Applicants may combine all like required documents (e.g., all SF-50s) into one or more files and scan for uploading into the application. Each file must not exceed 3MB. Grouping like documents into files will simplify the application process. Documents must be in one of the following formats: GIF, JPEG, JPG, PDF, PNG, RTF, or Word (DOC or DOCX). Uploaded documents may not require a password, digital signature, or other encryption to open.
Agency contact information
HRM Contact Center
877-372-7248, option 2
USDA Forest Service Do not mail in applications, see instructions under the How to Apply tab. Albuquerque, NM, United States
Learn more about this agency
Your application will be reviewed to verify that you meet the eligibility and qualification requirements for the position prior to issuing referral lists to the selecting official. If further evaluation or interviews are required, you will be contacted. Log in to your USAJOBS account to check your application status. We expect to make a final job offer approximately 40 days after the deadline for applications.
Multiple positions may be filled from this announcement.
- Fair & Transparent
Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
- Equal Employment Opportunity (EEO) for federal employees & job applicants
Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:
- An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
- An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
- An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.
Learn more about disability employment and reasonable accommodations or how to contact an agency.
Legal and regulatory guidance
- Financial suitability
- Social security number request
- Privacy Act
- Signature and false statements
- Selective Service
- New employee probationary period
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/499632400. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Open & closing dates: 05/16/2018 to 05/29/2018
Salary: $29,847 to $43,414 per year
Pay scale & grade: GS 04 - 05
Work schedule: Full-Time
Appointment type: Permanent