Randstad Intake Operations Coordinator in Phoenix, Arizona

Intake Operations Coordinator

job details:

  • location:Phoenix, AZ

  • salary:$19 per hour

  • date posted:Friday, March 9, 2018

  • job type:Contract

  • reference:425095

job description

Intake Operations Coordinator

  • Processes phone and fax authorization requests for medical services from physicians and hospitals in an efficient accurate and customer-focused manner

  • Effectively handles authorization requests via phone or fax from providers, balancing excellent customer service with efficiency

  • Follows appropriate procedures for checking member eligibility, authorization history and provider network participation status

  • Based on the information provided by the provider and gathered from computer systems determines the appropriate handling of each inpatient or outpatient request

  • Utilizes online tools to determine authorization requirements based on the type of service requested the location of the service and the provider specifics

  • Accurately enters authorization requests into company's system

  • Based on the authorization rules and urgency of the request either approves the authorization request or escalates to a nurse for review

  • Communicates authorization specific to providers either verbally on the phone calls or written through fax


  • A High School or GED Required

  • 1+ year of experience in customer service experience Required

  • Other Call Center experience Preferred

  • Knowledge of medical terminology and/or experience with CPT and ICD-9 coding Beginner Technology EMMA Beginner Preferred

  • Sidewinder Beginner Preferred

  • Peradigm (Diamond) Beginner