UnitedHealth Group Service Account Manager (Onsite at a Client) - Phoenix, AZ in Phoenix, Arizona
Health care is changing because it has to.
UnitedHealth Group is driving that change because we want to.
And, because there’s no team, anywhere, that is better equipped to do it.
When it comes to talent and remarkable individual achievements we are 133,000+ strong.
That’s a lot of people doing a lot of great things.
For them, and for you, we’ve created an environment that brings out their best in all the ways that make them special.
What words describe that for you? Creativity? Focus? Intensity? Passion? Bring it all.
We’ll provide you with a mission and a culture that make the most of it.
That’s why someday, you’ll look back at the things you achieved here and realize that you did your life's best work. The Service Account Manager is responsible for first-level response and resolution or triage of escalated issues with external and internal customers.
This role will enhance the overall delivery of benefits and services by providing on-site dedicated support and guidance to a large or complex client.
The Account Manager builds relationships with employer/group clients (not individual members) and serves as the primary point of contact for operational service delivery by: representing the client internally, completing projects and reporting, and coordinating with other functions to meet service delivery expectations and address ongoing service needs. This position will work directly at a client site in (Phoenix, AZ) Primary Responsibilities: Establish and maintain effective relationship with assigned clientInvestigate and manage escalated member level issues through root cause analysis and communicate outcome (in person, telephonically or via written communication) to internal partners or external clientsServe as liaison between internal customers and external customers to facilitate member level issue resolution and respond to inquiriesTrack, trend, and proactively review accounts for service opportunitiesDrive process improvement based on trend analysisIdentify and report system problems in relation to benefit installation and interpretationComplete ad hoc report requests and analysis and submit to customer research team as neededDocument and track all issues and activities accurately within the issue tracking databaseDrive excellence in service within organization and across organization by providing feedback to Operations on service failuresStrengthen relationship with Account Management Teams and external customersTravel to meet with UnitedHealthcare Operations Advocacy and Account Management Team on an as needed basis Required Qualifications:HS Diploma or GED4+ years’ account management experience2+ years business project management experience2+ years healthcare industry experienceIntermediate Word-create documents, Excel-create spreadsheets, and PowerPoint-create presentationsExperience creating presentations and presenting in front of groupsTravel up to 25% of the timeActive license in resident state for Accident & Health or the ability obtain it within 90 days of employment.Soft Skills: Excellent verbal and written communicationDemonstrated high integrity and ethical behavior and compliance to applicable laws, regulations and policies Preferred Qualifications: Associate's degree (or higher)Medicare insurance experienceExperience working at a client site Careers at UnitedHealthcare Employer & Individual.
We all want to make a difference with the work we do.
Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine.
Here, you get that opportunity every day.
As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives.
You'll help write the next chapter in the history of healthcare.
And you'll find a wealth of open doors and career paths that will take you as far as you want to go.
This is your life’s best work.SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: UHG, account management, project management, healthcare industry, regulations, policies, medicare, retirement. 94a62328-fb71-47da-98cd-b78b0ab9d261
Service Account Manager (Onsite at a Client) - Phoenix, AZ Arizona-Phoenix 765550