GNC Customer Service Representative (Part time, Weekends Only) in Pittsburgh, Pennsylvania
Responsible for receiving inquiries, complaints, and praises from external and internal customers. These customer contacts are by phone, letter, or e-mail. Determines the nature of the contact, provides the appropriate timely response, and enters relevant data into the consumer information database.
Pay Rate: $16.00 hour
Essential Duties and Responsibilities
Communicates by phone with internal and external customers. Listens to their concerns on company services, policies, and products.
Resolves all customer concerns by making decisions on appropriate handling and appeasement on a case by case basis within established guidelines. Responds with accurate, prompt, and effective replies. Explains technical information in an easy to understand manner.
Researches information needed to answer customers' concerns.
Responds to external customers by composing accurate, prompt and effective replies to letters and e-mails concerning company services, policies, and products.
Reports customer contacts to ensure action on possible product liability or product tampering incidents that could result in legal action or media involvement, and handles or refers according to crisis management procedures. Reports possible production related problems to quality control staff. Reports customer issues with packaging or product formulation. Reports all customer complaints for follow-up by appropriate department/personnel.
Participates in various training functions, acquiring a comprehensive knowledge of company services, policies, and products.
- High school diploma and 1+ years related experience.
Experience in retail or a call center.
Customer service experience.
Skills and Abilities
Strong interpersonal and communication skills, both written and verbal.
Strong PC skills.
Proficient typing skills.
Ability to work a flexible schedule.
Work Environment / Travel / Physical Demands
Normal office environment.
No physical demands.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear and sit. The employee is occasionally required to reach with hands and arms. Specific vision abilities required by this job include close vision.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. This job description reflects management's assignment of essential job functions, which are not intended to be an exhaustive list of all responsibilities, duties and skills required.
GNC is an Equal Opportunity/Affirmative Action/Protected Veterans/Disabled Individuals Employer.