Citizens Bank Fraud Operations Senior Specialist in Pittsburgh, Pennsylvania


The Fraud Operations Senior Specialist position is responsible for the review, research and follow-through of check review, outbound calls to makers and paying banks, and processing account closures. This role is responsible for meeting internal service level agreements and the ability to document clear and concise comments. The incumbent will report to the Fraud Support Manager in Pittsburgh, but will work collaboratively with department colleagues, external customers and business partners. During peak volumes the specialist will cross train on various processes and functions within the Deposit Fraud teams.


  • Excellent communication skills (written and verbal)

  • Flexible and Reliable

  • Strong organizational and analytical skills

  • Proficiency in PC skills and MS Office

  • Ability to work both independently and with a team

  • Working knowledge of bank services and products

  • Desired knowledge of Reg CC

  • Ability to multi-task and to function efficiently in a high volume, fast paced deadline oriented environment

  • Excellent Customer Experience skills

  • 1-2 years of Fraud related experience


High school diploma required Associates Degree Preferred

Hours & Work Schedule

Hours per Week: 40

Work Schedule: Monday-Friday 12:00PM-8:30 PM

Why Work with Us

At Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment and Opportunity Employer/Disabled/Veteran

It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Opportunity & Affirmative Action Employer Disabled/Veteran

Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.