The Hartford Specialist Client Technology in PLANTATION, Florida

Title: Specialist Client Technology

Location: United States-Florida-Plantation

Job Number: 1801500

The Client Technology Specialist possesses functional knowledge and skills reflective of a competent practitioner with the ability to deliver on work of moderate technical complexity.

Responsibilities include:

  • Responds to the more complex problems escalated by the L1/L2 support staff pertaining to all application hardware and software products supported by the IT area.

  • Provides technical guidance and consults with vendors and other systems support units to identify and resolve complex client problems. Alerts clients and team members when a major problem is suspected.

  • Consults with more senior staff when the appropriate course of action is unclear.

  • Performs recovery testing to confirm availability of systems where outages have occurred.

  • Documents and tracks status of client inquiries, coordinates appropriate response and follows up to ensure client satisfaction.

  • Participates in the analysis of client identified issues or problems which may require changes to department procedures, standards or systems.

  • Evaluates effectiveness of new utilities and tools.

  • May participate in project planning, execution and implementation.

Qualifications:

What are we looking for?

  • Bachelor’s Degree in Computer Science and/or Minimum of 2-4 years of work experience in Desktop Support

  • Strong experience with Windows Operating systems, Microsoft Office, and remote worker VPN access including troubleshooting and configuration

  • Must be proactive and results driven

  • Take initiative and is a go getter

  • Is able to quickly acquire and share knowledge

  • Excellent planning and organizational skills

  • Ability to analyze complex business/technical data and develop innovative solutions

  • Develops self and Others – seeks and acts upon ways to improve daily work processes, improve unit/department quality and productivity. Continues to grow technical skills and develop positive behaviors.

  • Focuses on the customer – understands customer needs; establishes realistic expectations; consistently delivers products and services to meet or exceed expectations.

  • Sets Vision and Goals – takes steps to build a clear understanding of how own actions support achievement of team/area goals.

  • Drives for Results - consistently finds ways to meet or exceed expectations and deliver value; takes personal ownership for achieving results.

  • Maximizes Team’s Performance - proactively contributes to a high performing team environment; is a “team player.”

Why join The Hartford?

Visit our website to learn about The Hartford’s recognition. Information about the company and its product offerings is available at www.thehartford.com at http://www.thehartford.com/ .

Join us on Facebook at www.facebook.com/TheHartford .

Follow us on Twitter at www.twitter.com/TheHartford .

What is the compensation opportunity?

At The Hartford, our compensation philosophy is simple: we pay competitive base salaries and reward performance. In addition, you will be eligible to participate in our comprehensive benefits program including Medical, Dental, Life and Disability Insurance, a 401K Plan, an Employee Stock Purchase Plan and more.

Equal Opportunity Employer / Females / Minorities / Veterans / Disability / Sexual Orientation / Gender Identity or Expression / Religion / Age

* NO AGENCIES PLEASE *

Job: Client Technology

Primary LocationUnited States-Florida-Plantation

Other Locations

ScheduleFull-time

Job LevelIndividual Contributor

Education LevelBachelor's Degree (±16 years)

Job TypeStandard

ShiftDay Job

Employee StatusRegular

Overtime StatusNon-exempt

TravelNo

PostingMay 17, 2018, 9:01:43 AM

Remote Worker OptionNo

The Hartford is an equal employment and affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry or citizenship status, genetic information, pregnancy status or any other characteristic protected by law. The Hartford maintains a drug-free workplace and is committed to building inclusion and leveraging diversity.