Ethos Veterinary Health Hospital Manager in Racine, Wisconsin
Wisconsin Veterinary Referral Center, located in Racine, WI is seeking a Hospital Manager to help lead and grow our well-established veterinary hospital.
Reporting to the Hospital Director, the Hospital Manager is responsible for operationally focused activities that create the optimal client and employee experience, including:
Serve as mentor and coach for any/all staff requiring development and assistance in non-clinical matters.
Develop and supervise staff within their assigned departments and between other departments, ensuring adequate staff coverage with appropriate levels of expertise.
Ensure appropriate training for all staff including an exceptional understanding and delivery of client hospitality.
Set production and performance standards and follow-up through monitoring, assessing, reviewing and evaluating employee performance based on established standards. Recommend promotions, awards, and corrective actions as needed.
Resolve any misunderstanding or conflicts that may surface between staff members and medical professionals.
Assess and optimize administrative and operational workflows within the departments
Engage in real-time resource allocation; develop staff schedules (clinical and non-clinical) while managing labor against budget.
Maintain responsibility for departments financial performance (profit/loss).
Evaluate the needs for the department and recommends appropriate resources to meet those need
Conduct monthly staff meetings and prepare agenda.
Regularly assess the efficient and effective flow of clients and pets through the hospital while also ensuring proper care from arrival through discharge and follow-up.
Intervene and diffuse any situation that involves agitated, confused, scared or emotional clients and family members and/or employees. Offer reassurance, compassion and understanding.
Maintain strong working relationships with referring veterinarians through business development outreach and follow up on client visits.
About You: As a Hospital Manager candidate, you will have an Associate?s degree and previous experience managing a diverse group of employees. Previous veterinary experience is not required, but candidates must be able to work in a clinical environment. Prospective candidates must have significant leadership experience, including excellent interpersonal and communication skills.
Benefits of Working at WVRC: Comprehensive Medical, Dental, 401k Retirement Savings Plan, Flexible Spending Plans, Uniform Allowance, Veterinary Services Benefits, Continuing Education Benefits and Paid Vacation.