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Ethos Veterinary Health Hospital Manager in Racine, Wisconsin

Wisconsin Veterinary Referral Center, located in Racine, WI is seeking a Hospital Manager to help lead and grow our well-established veterinary hospital.

Reporting to the Hospital Director, the Hospital Manager is responsible for operationally focused activities that create the optimal client and employee experience, including:

Employment Lifecycle

  • Serve as mentor and coach for any/all staff requiring development and assistance in non-clinical matters.

  • Develop and supervise staff within their assigned departments and between other departments, ensuring adequate staff coverage with appropriate levels of expertise.

  • Ensure appropriate training for all staff including an exceptional understanding and delivery of client hospitality.

  • Set production and performance standards and follow-up through monitoring, assessing, reviewing and evaluating employee performance based on established standards. Recommend promotions, awards, and corrective actions as needed.

  • Resolve any misunderstanding or conflicts that may surface between staff members and medical professionals.

Operational Effectiveness

  • Assess and optimize administrative and operational workflows within the departments

  • Engage in real-time resource allocation; develop staff schedules (clinical and non-clinical) while managing labor against budget.

  • Maintain responsibility for departments financial performance (profit/loss).

  • Evaluate the needs for the department and recommends appropriate resources to meet those need

  • Conduct monthly staff meetings and prepare agenda.

Client Care

  • Regularly assess the efficient and effective flow of clients and pets through the hospital while also ensuring proper care from arrival through discharge and follow-up.

  • Intervene and diffuse any situation that involves agitated, confused, scared or emotional clients and family members and/or employees. Offer reassurance, compassion and understanding.

  • Maintain strong working relationships with referring veterinarians through business development outreach and follow up on client visits.

About You: As a Hospital Manager candidate, you will have an Associate?s degree and previous experience managing a diverse group of employees. Previous veterinary experience is not required, but candidates must be able to work in a clinical environment. Prospective candidates must have significant leadership experience, including excellent interpersonal and communication skills.

Benefits of Working at WVRC: Comprehensive Medical, Dental, 401k Retirement Savings Plan, Flexible Spending Plans, Uniform Allowance, Veterinary Services Benefits, Continuing Education Benefits and Paid Vacation.